The Power of Process Monitor

Process Monitor is a handy tool that we use sometimes when we need more information about what is happening on a computer when an Autodesk product is throwing an error. It can be a bit daunting because Process Monitor captures TONS of information, so it's challenging wading through thousands of lines of information to find the one line that actually pertains to the error. But sometimes Process Monitor is a lifesaver, particularly when we encounter an error that none of us has seen before.

I encountered one such error earlier today. The error message is "The application was unable to start correctly (0xc0000022). Click OK to close the application."

Inventor Error

That error is similar to "The application was unable to start correctly (0xc0000142)" so I immediately guessed it was related to the AppInitDLLs registry key. However, in this particular case, that registry key was completely empty. Event Viewer had absolutely nothing related to the error, so I turned to Process Monitor to try to get some idea about what was going on.

One of the first things I search for in Process Monitor is "ACCESS DENIED". That's the message it will give if there are any problems accessing files/folders/registry keys. Lo and behold, there was an ACCESS DENIED message pointing to C:\Windows\System32\mfc140u.dll. Checking the Security tab for that file showed this lovely message:


Well that certainly didn't seem right, so I ended up having to take ownership of the file so I could fix the permissions. Once Full Control permissions had been granted to the current user for that file, the error went away. And now we have this lovely knowledge article in case we ever encounter this error again:

The application was unable to start correctly (0xc0000022). Click OK to close the application.

Digging through a Process Monitor capture isn't anybody's idea of a good time, but sometimes it's the only thing that will help you find that needle in the haystack.

A Celebration of Life....

Giancarlo-moloWith great sadness, I have been informed that one of the founding members of this blog and a geographically distant friend, Giancarlo Molo, has passed away.

He has been a part of Autodesk for over 20 years and my first meeting with him was in 2011, when we went to Manchester, NH for Citrix XenApp 6.0 training.  Some of us came down from Toronto to the Boston and we waited for him at the airport to pick him up from Switzerland.  I recall holding a sign with his name on it so I basically looked like a limousine driver.

My last (9/15/2015) online chat with him is below:


Carpe diem.  There is no time like the present and there's no present like the time. If you have any fond memories of Giancarlo, please feel free to comment in this post.

Up and Ready at Autodesk University 2015

I have been absent from posting for a while because I am now part of a different team at Autodesk.  It was nice working at Autodesk University this year so I could meet up with my fellow Autodesk collegues from around the world (GCSO, ACG, Events).

Some unique hardware: HP Sprout20151130_001746_resized

Up and Ready Bloggers: David Lau & Hashim Mundol20151203_180650_resized

The Mclaren P120151203_181917_resized

For people that have been following this blog, you may notice I seem to have my favorite shirt on too.



Avecto Defendpoint and AutoCAD clipboard

One of the customer reported an AutoCAD error message „copy to clipboard failed“ when using CTRL+C to copy features through all versions (2012 to 2016) and verticals (ACA, Map)

The issue was that a few users in a pilot group got Avecto Defendpoint client installed to monitor their daily tasks in order to personalize windows user rights.

As soon as Avecto Defendpoint client was installed AutoCAD threw the error message for CTRL+C.

The context menu function „copy selection“ worked as expected and could be used as workaround.

Using CTRL+C in other applications, e.g. MS Office (Word, Excel, Outlook) is working fine without issues.


Here is the fix for this issue.


Setup.exe – Entry Point Not Found AdDownload.dll.

During Autodesk Infrastructure Design Suite Premium 2015 installatin, if you receive error Setup.exe – Entry Point Not Found, AdDownload.dll



To resolve this issue you can copy the following DLL files from your Autodesk Infrastructure Design Suite Premium 2015 installer (x64\audadmin\MRF\Setup\Setup\) to C:\Windows\SysWOW64 and run Setup.exe:



Thanks to Jason Rhodes for sharing this tip with the community.