A technical discussion hosted by the Autodesk Product Support team and brought to you by Subscription Services. The basic format is a 20 - 40 min period of in-depth topic discussion with questions fielded during the presentation, where the remainder of the hour is an open question & answer period covering any topics of interest by the audience. Please note that this is a webinar series, and after signing up you will be notified of all future Build Your Up & Ready Knowledge events.
Our upcoming schedule (Thursday's @ 11:00 AM EST):
19-Feb-2015 Troubleshooting Desktop Subscription Licensing Issues 26-Feb-2015 Autodesk Product installation options 05-Mar-2015 Troubleshooting Autodesk product installation issues 12-Mar-2015 Clean reinstall of Autodesk software on Windows 19-Mar-2015 Clean reinstall of Autodesk software on Mac OS X 26-Mar-2015 Software and Hardware prerequisites of Autodesk products 09-Apr-2015 Troubleshooting Desktop Subscription Licensing Issues 23-Apr-2015 Troubleshooting Desktop Subscription Licensing Issues
We recently published some info on distributed licensing this week and we are using the Autodesk Knowledge Network (AKN) to keep them up-to-date.
For this scenario, customers were wondering why a product is going to use a particular license server in a licensing pool. It appears to be random but it is actually just following the cascading 'rule' [order].
We have been getting a spike of cases for downloading AutoCAD and the default language used. Please check out this image for details on how to download different languages of the software if it is available in your GEO.
When attempting to install Alias Design 2015 on a system where Alias Surface 2015 is already installed, the installation option may be greyed out. This can occur if the Alias Surface was installed and the latest service packs where applied. To resolve this issue, you will need to remove the latest Alias Surface Service Packs.
Please see also the following link for other helpful suggestions: