In some instances in Product Support, we need to get a Process Monitor file to try to troubleshoot an issue. Here are the basics of using Process Monitor:
1. Download Process Monitor here:
2. Run Process Monitor (Procmon).
3. Stop Capture. File > Capture Events and check off
4. Clear the display. Edit > Clear Display.
5. Start Capture. File > Capture Events and check on.
6. Run the Autodesk Product and wait for the error.
7. Stop Capture. File > Capture Events and check off.
8. Save the file. Choose All Events.
9. Compress the file. Send to Compress Folder.
I have included a video of the instructions. If you have a Product Support case from us, we will need to enable FTP so that you can upload the file to us.