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You're using the Education Master Suite and the Eco Materials Adviser is not available. The add-in does not show up in the Tools > Add-ins list and you've already double checked the troubleshooting section in following document:


This issue only affects the 2013 Education Master Suite. To get your Eco Materials Adviser add-in installed, it's necessary to run the MSI installation program directly. It is located in the following location on the media – depending on the bit-type of your operating system:

32 bit OS:   [media]\3rdParty\x86\Granta\EcoMaterialsAdviser2013-win32-en-US.msi

64 bit OS:   [media]\3rdParty\x64\Granta\EcoMaterialsAdviser2013-win64-en-US.msi

Once the ECO Materials Adviser dialog initiates, please follow the on-screen steps to get the software installed on the machine.

NOTE:  In some rare cases, it may be necessary to copy the MSI from the media to the computer itself.

Thanks to Daren Lawrence for this solution.


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