Error [-15.570.0] when launching an Autodesk product

Here is an interesting scenario in which the customer had a network version of Autodesk Inventor and and only 1 client was not able to connect to the license server and the error was -15, 570 error. All the systems (clients) were running Windows 7.

The ADLM log file located in the C:\ProgramData\Autodesk\AdLM folder stated the following problem:

6732 2012/08/02 12:09:10 AdlmIntError=20 [License check out failed]
6732 2012/08/02 12:09:25 Reason=Fatal error
6732 2012/08/02 12:09:25 ComputerName=FR_ENG01
6732 2012/08/02 12:09:25 OS=6.1.7601.Service Pack 1
6732 2012/08/02 12:09:25 File=AdlmIntNWFBLicense.cpp,Line=769
6732 2012/08/02 12:09:25 VendorID=3 [FLEXLM-NW]
6732 2012/08/02 12:09:25 VendorError=-15 [Cannot connect to server]
6732 2012/08/02 12:09:25 FLEXLM-NW=v11.10.0.0 build 95001 x64_n6
6732 2012/08/02 12:09:28 Reason=Fatal error
6732 2012/08/02 12:09:28 ComputerName=FR_ENG01
6732 2012/08/02 12:09:28 OS=6.1.7601.Service Pack 1
6732 2012/08/02 12:09:28 File=AdlmIntNWFBLicense.cpp,Line=752

The solution was to run the following command and then restarting the computer:

netsh winsock reset

For more information on reseting your Internet Protocol [TCP/IP], please check out these Microsoft Knowledge Base articles:

http://support.microsoft.com/kb/811259

http://support.microsoft.com/kb/299357

Another solution to the Error -15.570.0 is to update your license server tools to IPv6.

Reference:

http://advsurveying.com/advcivil/?p=119

http://upandready.typepad.com/up_and_ready/2011/10/autodesk-simulation-cfd-2012-the-interface-license-cannot-be-accessed-again.html

Thanks to David Benning for sharing this tip with the community.

Comments

[murat]

are you sure it is a solution?i tried my problem is same wwhat you write
560 2012/08/09 12:10:15 Reason=Fatal error
560 2012/08/09 12:10:15 ComputerName=YIB51750D1K26S2
560 2012/08/09 12:10:15 OS=6.1.7601.Service Pack 1
560 2012/08/09 12:10:15 File=AdlmIntNWFBLicense.cpp,Line=664
560 2012/08/09 12:10:15 VendorID=3 [FLEXLM-NW]
560 2012/08/09 12:10:15 VendorError=-15 [Cannot connect to server]
560 2012/08/09 12:10:15 FLEXLM-NW=v11.5.0.11 build 72020 x64_n6
560 2012/08/09 12:10:18 Reason=Fatal error
560 2012/08/09 12:10:18 ComputerName=YIB51750D1K26S2
560 2012/08/09 12:10:18 OS=6.1.7601.Service Pack 1
560 2012/08/09 12:10:18 File=AdlmIntNWFBLicense.cpp,Line=647
560 2012/08/09 12:10:18 AdlmIntError=20 [License check out failed]

[David Lau]

Can you log a case with product support? This is going to take a bit more time/correspondence to resolve your issue.