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January 2013

December 2012

3DS Max + Blue Screen = Google Re-direct Virus.

I just got a case from a customer and basically 3DS Max 2013 was causing a blue screen on the computer. The user did have 3DS Max 2012 installed and it worked fine.

With some luck, the user figured out it was a Google Re-Direct Virus.  The user used Kaspersky to clean up the infection and both versions of 3DS Max were functioning after the fix.

Thanks to John Roderick for sharing this issue with the community.


Windows 7 N + Autodesk Civil 3D 2013 + Storm & Sanitary Analysis

I just learned something new today. It's a flavor of Windows called: Windows 7 N. It is Windows 7 "Not with the Media Player."

The implications of this special flavor is that when you run AutoCAD Civil 3D 2013 with Autodesk Storm & Sanitary Analysis 2013 installed, you will get this error:

 Error 1904. VisioForge_Video_Capture_4.ocx failed to register.

You will need to manually install the Windows Media Player to get around this problem.


Thanks to Byron Morales for sharing this tidbit of information.

Tip: Send to Compressed Folder

If you have a default installation of Windows, you can compress files without any 3rd party applications.   Just select the file, right mouse click and choose > Send to... > Compressed (Zipped) folder.

Video:   Send-to-Compressed-zipped-folder

I still prefer using a 3rd party compression tools as there are typically more options for types of packages it can compress and expand to.   Please check out this interesting post about zipped migrated profiles in AutoCAD.

Tip: Drive Lettering

When I setup my Computer, I normally map the DVD drive so that it's near the end of the alphabet i.e. Y:\ or Z:\.  Please check out the 2 images below and you will see why....


 If you plug in a USB drive, I hate that the data drives that are not 'beside' each other.


If you don't know how to assign drive letters to your drives, check out this Microsoft solution:

Thanks to Lap Ho for sharing this tip.

Tip: Rename "Computer" to your actual computer name

The default desktop icon and name for your computer is:  Computer.  If you change Computer to the actual computer name, you can easily access the UNC path of your computer by using Windows Explorer by adding a \\ in the address bar.

Please check out this video tutorial: Computer-to-Computer-name


I have encoded this movie as an .mp4.  Windows Media Player in Windows 7 should be able to play it.  If not, then you need to download Quick Time or VLC Player.

Blank Attribute Editor when using Maya on the Mac with Turtle

When you have installed Maya and Turtle from a Maya Creation Suite 2013, you will get this error when opening the Attribute Editor:

// Error: file: /Applications/Autodesk/maya2013/
line 504:
Cannot find procedure "AEsetDisplayToEmpty". // 
// Error: line 1: Cannot find procedure "updateAEButtons". // 
// Warning:Panel size cannot accommodate all requested Heads Up Display elements.// 
// Error: file: /Applications/Autodesk/maya2013/
line 504: Cannot find procedure "AEsetDisplayToEmpty". // 
// Warning: file: /Applications/Autodesk/maya2013/
line 194: Nothing is selected. //

The Attribute Editor will be blank and have no buttons or sliders in it.  The solution is to download and install the fix via this post:

If you are using Mac OS 10.8 [Mountain Lion], you will encounter this additional error:


You need to basically disable Gatekeeper to allow the installation of this patch to go through.  Please check out this blog post for details on this new Mac OS X feature:


If you have tried the hotfix and you are getting the same error, you will need to delete the old Turtle plug-in before installing the hotfix.

The Turtle plug-in on the Mac is located here:


Thanks to Avto Chachava for confirming this fix.