One of the things that we will need to troubleshoot computer problems is to get your system information.
1. Go to the Start button > Type: msinfo32 > Enter
2. Make sure you have System Summary highlighted and go to File > Export and save it as a Text File.
3. You can also compress you file to make it smaller.
On the Mac:
1. Go to the Apple > About this Mac and click on More Info.
2. Click on System Report button.
3. File > Export as Text or File > Save as or File > Save [10.9 or higher].