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February 2013

Color Change in Revit 2012 after Updating Windows 7 - KB 2670838

FYI, anyone using the Revit 2012 family of products, an Update for Microsoft Windows (KB 2670838) will change the Revit settings color scheme from blue to red.


Please check out the blog post in the Revit Clinic for further details:

Installing Maya the right way...

On Windows, the only way to install Maya is to run the Setup.exe.   For example, if you have a Maya Creation Suite with Maya in it and you try to run the Maya2013.msi to potentially save some time and steps.  The error when launching Maya will be:


AdlmInt Error:  The AUTODESK_ADLM_THINCLIENT_ENV XML could not be loaded license problem in GUI mode launch dialog message.


The next message will be a generic licensing error dialog box:



The Maya.msi is located in ~\x64\Maya folder.



Again, if you run the Maya.msi, it may appear to install correctly but Maya will not be functional.  



You must install it using the default method using the Setup.exe.


Can't See Preview on Open and Save As Dialogs?

You know that we have been advocating opening AutoCAD drawings from within AutoCAD. Besides making sure you are opening your drawing with appropriate application one other thing that I believe is very useful is that you can preview your drawing. If you paid close attention you may have seen that preview is not listed under Views. If you can’t see your drawing preview during Open dialog or when using Save As then there is a way to turn it one.:


Reset Standalone licensing on the Mac [Time Machine]

Using Time Machine can potentially break licensing for any Autodesk product if you are running it in Standalone mode.   

The problem is that Time Machine has backed up and restored a licensing data file that is not correct. The only solution is delete the licensing folders in order to force it to re-register the product.  The instructions are below:

1.  Uninstall all your Autodesk Products.  If you have Maya, please review this post:

2.  Rename the following folder from FLEXnet Publisher to FLEXnet Publisher-OLD.  This folder is located in:  /Library/Preferences/FLEXnet Publisher. Please note that Adobe .data files will be there as well. Once you have reinstalled and re-activated your Autodesk product, you will need to move the Adobe .data files back into the /Library/Preferences/FLEXnet Publisher/FLEXnet folder.


NOTE: & Adobe_###_event.log files

3.  You will also need to rename the following folder from ADLM to ADLM-old. This folder is located in: /Library/Application Support/Autodesk.


4.  Reinstall and activate your Autodesk products.  In some instances, you many need to manually activate your software, please check out this post for details:

5.  Once, you have activated your software, move the Adobe .data files back into the /Library/Preferences/FLEXnet Publisher/FLEXnet folder.

6.  Turn Time Machine On and add exclude that folder from backups.


I have included a video adding exceptions to Time machine below:

Video:   Time Machine-options


Error 1606. Could not access network location en-US.

Computers and software are very complex creatures.  Often, if you use Google to search for an error, you may find a nugget of information.  Sometimes, it is the answer but more often it is not.  For example, if you search for the following error/symptom:

Error 1606.  Could not access network location en-US.


The result will point you to the following Autodesk solutions and they will not apply in this scenario.




In this case, the history of getting to this error/symptom is important. During the installation of the software, the computer was turned off.   It was a 3rd party tool that 'automatically' shut down the computer to save power.   This process corrupted the installation of Autodesk software on this computer.   It was stating that the software was installed but it actually was not so I sent the customer this tip and it solved the problem.

When we tried to re-install AutoCAD MEP, the 1606 error came up.   One very resourceful customer sent me the following workflow to solve this new problem.

  1. Cleaned registry with the AVG PC Tune Up Tool [It is a free trial for 1 day but fully functional].
    • Ran the registry cleaner function.
    • Ran the compress registry function.
  2. Ran the Microsoft Fix It Tool one more time to make sure that there were no issues.   AutoCAD MEP was not detected, so the registry was clean.
  3. Re-installed the Autodesk software and it installed as expected.

I would like to thank the resourceful Ryan Trindad for sharing this tip with the community.

AutoCAD on Mac locking up when printing or saving to PDF

We have had a couple of reports of AutoCAD/AutoCAD LTon MAC (any version) locking up when printing or saving to PDF:


When the Mac locks up, you will need to force quit the application or wait for it to respond which will take forever.

To get around this issue and to avoid the Mac beach ball,  you will need to remove the printer before you print or save out the PDF file.



Once you remove the printer, you can save to PDF 'instantly'.  Just a note, not all printers are problematic but some will work as expected.

Thanks to Ben Simms for confirming that this solution worked.

“Please wait while windows configures Raster” message – every time user launches AutoCAD.

If you are seeing a Configuring “Please wait while windows configures Raster Design 20XX” Screen every time you launch an AutoCAD version it means that the Raster “Secondary Install” that writes the user specific configuration files cannot complete.


The most common reason for this is because Raster cannot find the folder it needs to write the configuration too.  Raster will put its configuration files into one AutoCAD family folders in your user profile.  It could be in AutoCAD, AutoCAD MEP, AutoCAD Structural Detailing etc.

The problem is, if that version of AutoCAD has not been launched by on the user account logged in, then those folders don’t exist yet and raster won’t be able to write its configuration files there.  The solution is to launch that version of AutoCAD once, that creates the folders needed and will allow raster to finish its setup

To tell for certain which AutoCAD Version your raster is using to write it’s configuration file too you can check the registry. Here is the location for 2013 Raster’s keys.

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R19.0\AutoCAD Raster Design 2013

You will find two keys “LocalRootFolder” and “RoamableRootFolder”. Those will tell you the location where Raster is trying to write its files. In the below example Raster will be trying to write to AutoCAD Electrical profile folders so the user must launch AutoCAD Electrical at least once for the Raster configuration to complete. 

C:\Users\userprofile\AppData\Roaming\Autodesk\AutoCAD Electrical 2013\R19.0\enu\”

 Thanks Jeffry Asbury for sharing this solution to the community! 

AutoCAD and IOGEAR USB External HD Video Adapter

We just got a report of an unhandled error solved by uninstalling the software used for a IOGEAR USB External HD Video Adapter.

The user was using AutoCAD Civil 3D 2013 and upon launch, there was a Fatal Error: Unhandled access violation writing 0x006c exception at eef15eabh.

Thanks to Heath Kuszak for sharing this tip with the community.  For additional known fixes for unhandled and fatal errors on our blog site, please put this into a Google search:

unhandled fatal site:


Error: adlmpit.dll (126)! error when installing Autodesk software

We recently got this case in our queue and when installing our software, the error was:


Failed to load  C:\Users\YOUR-USER-NAME\appdata\local\temp\_#.tmp\setup\adlm.dll (126)!

In this case, the problem was caused by a 3rd party software called Desktop Studio.  It is a component of Citrix XenDesktop.  Once this 3rd party software was uninstalled, everything Autodesk worked as expected.

Just a note that we currently only support Citrix XenApp and not Citrix XenDesktop.


Citrix On-Demand Access to Autodesk Products

Thanks to Brian Parish for sharing this solution to the community!