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November 2013

Fatal error: Unhandled access violation writing 0x006c exception at f3256d5ah

"When I try to open Civil 3D 2014 I get a fatal error: Unhandled access violation writing 0x006c exception at f3256d5ah." These numbers may vary.

If you see such an error you may want to check a few things before you decide to reinstall. Likely the issue may be with the graphic drivers as this problem is often caused by an incompatible driver installed on your machine.


Installation Framework: Using Orca to get a GUID (Product Code)

OrcaFor advanced users that deploy our software in the USA, this is going to be a Thanksgiving treat for you. We have had occasional requests to assist in uninstalling our software via a command line.  This is unsupported because there are a lot of variables in your corporate network and complexity with various other software installed via pre-requisites etc.

This tip is really about getting the GUID (Product Code) for our products.

1.  Download Orca.  Use this tool with EXTREME caution!  If you edit, modify or save a change in a .msi or .mst file with this tool, you render your software (via Setup.exe) inoperable.

Danger, Will Robertson!


2.  Search for the .msi files in our installer.  In our example, we are trying to find the GUID (Product Codes) for Product Design Suite Premium 2013.



3. Use Orca and open the .msi file.

  • Under Tables > Go to Property
  • In the second column, under click on Property, so that the items will be in alphbetical order.
  • Go to  Product Code and select/copy the Value.

A video demo is here:  Orca-productcode-guid.mp4

Now, you can check out this post to see what we did with the GUID (Product Code):

Thanks to Hashim Mundol for sharing this workflow with the community. Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.

NOTE:  Product Support does not support Orca. It is a developer tool so please do NOT log a case for product support to troubleshoot this tool/workflow. The only 'supported' method that we will 'officially' endorse is to use a user interface via the Control Panel, Microsoft Fix it, or the 2014 Uninstall Tool.

Configuring Network License Manager [lmtools.exe] for more than one product

Using a bit of finger ballet and fancy mouse clicking, it is pretty easy to setup a license server for more than 1 product.  The tricky part is that it appears to be deleting a service but it is not.

1. You have already setup a service for a different product.  For example:  ESRI ArGIS, PTC ProE or Dassault Systems Catia, Alias|Wavefront (legacy Maya/Studio) etc.

2. To create a second service, under the Config Services tab, you need to delete the Service Name and then type in a new Service Name. i.e. Autodesk.  This is the fancy mouse clicking portion of the blog post.   This is NOT the same as  the Remove Service button!

3.  We will then configure the lmtools.exe for the Autodesk product with the following values:

Service Name:  Autodesk

C:\Program Files (x86)\Autodesk Network License Manager\lmgrd.exe

C:\Program Files (x86)\Autodesk Network License Manager\BDSU-2014.lic

C:\Program Files (x86)\Autodesk Network License Manager\BDSU-2014.log

Please review the following video for an instant replay on how to create the additional service in the lmtools.exe:

Video:   Create-2-services-in-lmtools.exe.mp4


How to uninstall Maya 2014 from Windows command line?

Maya 2014
MsiExec.exe /X{7FA8BC5D-7CE4-42F3-8EAE-32DF5BAB53A7} /qb /log maya_2014_uninstall.log

Mental ray renderer for Autodesk Maya 2014
MsiExec.exe /X{AD061F19-1A27-4415-A8FE-A2FDF1E8BACB} /qb /log maya_MR_2014_uninstall.log

Autodesk Composite 2014
MsiExec.exe /X{5AAB972C-FF31-4B01-8445-50C42860EC02} /qb /log Composite_2014_uninstall.log

Autodesk MatchMover 2014
MsiExec.exe /X{B151ECD3-2DBE-45E9-816E-F8AA6238F6A8} /qb /log Matchmover_2014_uninstall.log

Autodesk Backburner 2014
MsiExec.exe /X{3D347E6D-5A03-4342-B5BA-6A771885F379} /qb /log BB_2014_uninstall.log

Autodesk DirectConnect 2014 64-bit
MsiExec.exe /X{8FC7C2B2-0F64-4B35-AA3D-2B051D009243} /qb /log DirConnect_2014x64_uninstall.log

License Parser Limitations

The Install & Licensing Team uses the license parser every single day.  For the most part, it works well. One of the basic rules of licensing is that if you are on Subscription for AutoCAD 2014, you don't need your AutoCAD 2013 license anymore.  i.e Backup the file.  

Please download the following sample files and load it in the license parser and then check out the contents using Notepad.

You will notice that when a license is combined (2013 + 2014 or vice versa), it will not read correctly.  

1. Use only the current license file if possible.
2. You still need to look at the license file to double check it.  I love using comments (#).  The licensing tools ignores any line with a # in it.


Update: AutoCAD Civil 3D fails to launch after Vault 2014 Subscription Release 1 is installed

As promised, here is the latest update on the issue where AutoCAD Civil 3D fails to launch after Vault 2014 Subscription Release 1 is installed.
In a continuing effort to provide high quality products, Autodesk has released Autodesk Vault 2014 Subscription Release 1 for Autodesk Vault Workgroup 2014 and Autodesk Vault Professional 2014. Autodesk Vault 2014 Subscription Release 1 focuses on introducing a brand new thin client experience, improving the "Edited out of Turn" workflow, and broadening the feature offerings in the Revit Vault Add-in. Additionally, Autodesk Vault 2014 Subscription Release 1 addresses a variety of issues pertaining to those releases. This README file highlights how to download the Subscription Release, how to install the Subscription Release, and discusses the new features, fixes, and known issues in the Subscription Release.


Moldflow 2013 + Design Link 2013 license with an Design Link Error

We have a lot of blog posts that deal with licensing Moldflow Design Link 2013. In this episode, we have confirmed that Design Link licenses are valid and working on the license server.  When you launch it and try to import or process a 3rd party file into Moldflow, you get a Design Link licensing error.

Option 1:  Download and Install Moldflow 2014 because Design Link is free.

Option 2:  Download and install Moldflow 2014 and edit Moldflow 2013 to use the 2014 CAD libraries.

Option 3:  Confirm that you have a special Design Link (Paid) version installed.


"Pre-Moldflow 2014, we offered a “free component [Design Link]” with the core product install if you were working with other Autodesk products, but it is the “paid component” that allows you to import other CAD formats that needs to be installed."

Thanks to Shawn Gedman for sharing this tip with the community and Scott Genereaux for confirm that this solution worked.

Autodesk InfraWorks 360 Pro

When you install "Autodesk InfraWorks 2014 R2" with an ultimate product key "785F1", three products will be installed:

  • Autodesk InfraWorks + Ultimate 2014 R2
  • Autodesk InfraWorks 360 Pro
  • Autodesk InfraWorks 2014 R2

As network, AIW 360 will try to pull a "AIW 360", a "IDSP" or a "BDSU" license.

You will not be able to use a "IDSU" license for "AIW 360".

You should use "Autodesk InfraWorks + Ultimate 2014 R2" which contains more feature then AIW 360.

With a standalone installation, InfraWork 360 will have to be activated at start with its own product key "927F1" and a Serial number matching one of the products previously mentioned (AIW 360, IDSP or BDSU) as Standalone.

Thank you to Nathan Moore for helping clarifying the situation.

AutoCAD 2014 & AutoCAD LT 2014 for Mac + Product Keys

So way back, when AutoCAD for Mac was first introduced, the product keys for the mac were different from Windows version of AutoCAD.

The great news is that starting in 2014, they are all the same!

AutoCAD for Mac 2011: 777C1
AutoCAD for Mac 2012: 777D1
AutoCAD for Mac 2013: 777E1
AutoCAD for Mac 2014: 001F1 or 777F1 *depends on what you have purchased!

AutoCAD 2011 [Windows]: 001C1
AutoCAD 2012 [Windows]: 001D1
AutoCAD 2013 [Windows]: 001E1
AutoCAD 2014 [Windows]: 001F1

AutoCAD 2013 LT for Mac: 827E1
AutoCAD 2014 LT for Mac: 057F1 or 827F1 *depends on what you have purchased!

AutoCAD 2013 LT [Windows]: 057E1
AutoCAD 2014 LT [Windows]: 057F1

This is now a bit aligned with all the Mac Compatible Products regardless of the operating system that it is installed on.


Thanks to Avto Chachava for sharing this tip with the community.


If you have purchased AutoCAD 2014 on Windows, you can use the same product key for installing on Windows and Mac versions of the product.  [Product Key: 001F1]

If you have purchased AutoCAD 2014 on Mac, you must use the product key for the mac version only [Product Key 777E1].  

The backend database will be checking the version that you have bought and they must sync before an activation will take place.