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Autodesk Factory Design Suite + Standalone + Factory Design Utilities

Maya 2014 + Windows 7 [Clean] + Unexpected Error

We recently received a case into Product Support. Basically after a hard drive and video card replacement, the software would not start up.  When starting Maya 2014, there was an unexpected error and this was not a licensing (activation) issue.

We basically tried using procmon and we did fix some permission issues but the problem persisted.  In the end, we even reformated the drive and re-installed Windows to no avail.

The solution was to disable WMI. 

I want to thank Daniel Jay for sharing this tip with the community and the tenacious troubleshooting skills of Dell [Steven M.] Technical Support.


Thanks to Daniel Jay again for finding some additional reference data on the same issue but with 3DS Max.


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