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January 2014

Maya on Mac installation error: Could not Authorize User

We don't get too many issues on the installer on the Mac failing.  In this episode, the error is:

Could Not Authorize User

Errors:  Could not Authorize User.  System Error Installation cannot continue.

In this case, the solution is to create a root user account and install Maya using that account instead of your default main account with Administrator privileges. The root user account will be labelled "Other" when you logout of the main account.

Thanks to Tom Salciccia for sharing this tip with the community.

Old School Tips & Tricks:

Command lines install of Maya on Mac

AutoCAD on Mac crash & headless systems

Command line basics

Previous Use License Request: Running software that is more than 3 versions back

If you own a network license, you can run the current version & 3 versions back. If you need an older version of your Autodesk product, you will need to request a Previous Use License. The instructions are noted here:

NOTE:  You can also use the solution above to request older standalone products as well.

When you append the older code to the to the current license file and you parse the license file, it will look like this:


There is no need to request the entire license file on the SAME date because AutoCAD 2009 is looking for the Feature Code:  57600ACD_2009_0F.


Because we would like you to stay current, the older licenses are typically generated for the duration of 1 year from date of request.


Error: 1: 5 2: adlmPITSetProductInformation failed. 3: 2 + Security Permissions

Recently, we had this error when installing an Autodesk product:


Error: 1: 5 2: adlmPITSetProductInformation failed. 3: 2

If you Google search the error message [as of 01/17/2014], you will find two solutions noted here:

In this case, the customer actually didn't have a productinformation.pit file in the C:\ProgramData\Autodesk\AdLM directory.  

When we checked the folder permissions of the ADLM folder, there was an interesting setting in the Security Tab of that folder.


No permissions have been assigned for this object.

With a bit of luck, when we added permissions to the folder, the Autodesk product installed.  Here is a summary of the solution/workflow:

1.  Navigate to:  C:\ProgramData\Autodesk.
2.  Right Mouse Click on the folder:  AdLM.
3.  Go to the Security Tab.
4.  Click on the Edit button.
5.  Click on the Add button.
6.  Type: Everyone and click OK.
7.  Give Everyone Full control.
8.  Highlight Users and also give it Full control. *After step 7, you will get the other user types.  i.e. SYSTEM, CREATOR OWNER, Administrators, etc.
9.  Install your Autodesk product.

 Thanks to Tim Payne for confirming that this solution worked.

Autodesk Design Review 2012 Hotfix for 2010 C++ Updates

For customers that are still using the 2012 versions of our products, we had an issue with C++ components.  It was addressed by this blog post:

In summary, Autodesk Design Review 2012 will block the install of your Autodesk product. The solution was to remove the Microsoft Visual C++ 2010 x86/x64 Redistributable 10.0.40219 component.

We now have another solution to this problem!   You can now download the following hotfix here [includes a deployment installer as well]:

Thanks to Scott G. for sharing this tip with the community.

Macbook Pro + Boot Camp = Error: Mudbox requires ATI or Nvidia graphics

Here is a scenario for MacBook Pro users [Nvidia Geforce GT 750M] running Mavericks [10.9] with a Boot Camp partition running Windows 8.0. In this episode of troubleshooting tenacity, the user had the Maya Creation Suite 2014 installed. Maya 2014 worked but MotionBuilder 2014 and Mudbox 2014 did not work.

The error for Mudbox was:  Unsupported Graphics Hardware.


Error:  Mudbox requires ATI or Nvidia graphics

Technically, Mudbox prefers Nvidia Quadro & AMD FirePro video cards and it is noted here:

To solve this problem, we used Start > run > msinfo32 > Components > Display to see the graphics driver that it was using and it was the Microsoft Video Driver.  This is a default Boot Camp installation setting for WIndows 8.0.

In this case, to resolve this issue we downloaded and installed the appropriate Nvidia Graphics Driver [Nvidia Geforce GT 750M] on the system. Autodesk software started up without any errors and as a bonus, the Thunderbolt Display Port will also work in the Windows Boot Camp partition as well.

Thanks to Anthony Vecchione for confirming that this solution worked.


Autodesk Inventor: Unexpectedly exits after updating to Windows 8.1

If you are using Autodesk Inventor 2014 on Windows 8.1, you will experience this error message:  The application was unable to start correctly (0xc0000142). Click OK to close the application.    Please find below the patches/updates to resolve this error:

Inventor 2011 –

Inventor 2012 –

Note: These Hotfixes prevent Inventor from crashing only.  These releases are not supported for Windows 8.1.

The same fix has been provided for Inventor 2013 in the Update 3 for Inventor 2013 Service Pack 2 and for Inventor 2014 in the Service Pack 1



Autodesk Vehicle Tracking + Licensing

Autodesk Vehicle Tracking is an add-on to an AutoCAD product vertical.   There are some important notes about mixing Standalone and Network licensing noted here:

In summary,  the following licensing models will work:

  • AutoCAD [Standalone] +  Vehicle Tracking [Standalone]
  • AutoCAD [Network] +  Vehicle Tracking  [Network] 
  • AutoCAD [Standalone] +  Vehicle Tracking  [Network] *

*You need to install Vehicle Tracking as a network version and move the LICPATH.LIC file into the following folder:

  • C:\Program Files\Autodesk\Vehicle Tracking 201x

Inventor 2014 SP1 crash on Start-up Windows 8.1 with Intel HD Graphics 4000

We have recently seen some CER Report about this issue.It happens mostly on laptops with dual graphics cards and using Intel HD Graphics 4000 (Driver Version 10.18.0010.3316).

When starting Inventor 2014 SP1 on Windows 8.1, you get the Autodesk Inventor Error Report Details and Inventor cannot start. Our developers are investigating this.

In the meantime, you can :

  1. Disable the Intel Video Card in the Windows Device Manager.
  2. Start Inventor.

 If you’re not satisifed with the performance, these additional steps could help in some cases :

  1. Go to Inventor Application Options / Hardware Tab / Enable Compatibility Mode.
  2. Enable the Video Card in the Windows Device Manager.
  3. Start Inventor.

Some users experiencing this with AUTOCAD could solve it by right clicking on the ACAD Icon :

  1. Run with Graphics Processor.
  2. Integrated Card.

Pierre Masson.


Cannot delete folder in AIMS Studio

I was trying to cleanup my Infrastructure Map Server a bit - too much Data, Layers, Maps, and Layouts...

However when trying to delete a folder, I'd get "An exception occurred in DB XML component" :(


What!? I can't delete a folder!?? So I started deleting the individual resources within my folders. They would delete, but as soon as I refreshed Site Explorer, the deleted resources would reappear!

I wasn't too happy. But thanks to a couple of savvy colleagues, I found a solution:

Rename the folder and then delete it.

It works!

So if this ever happens to you, you are now equipped...