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Tip: Autodesk Solution Re-direction

A lot of bloggers, resellers, Expert Elite forum users and Autodesk customers that are searching the web for answers, you may find this helpful.   In this example, we are using a long URL to confirm that it will not re-direct to the new Autodesk Knowledge Network solution location.

1.  If you put this long URL solution into Google:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=22947844&linkID=9242259

Google-search-ts

It references to Autodesk Maya 2014 Service Pack 4.

Maya-2014-sp4

If you click on the link, it will re-direct you to the Maya Support (AKN) page.  You can then search for the Service Pack in the Maya Support page.

2.  As a workaround, you can also go to the Google cache of that page to get the download.

Maya-2014-sp4-cache

3.  If you re-use a lot of solutions, you can re-create working re-directed solutions by getting the TS/DL number and putting it at the end of the url template below:

a.  http://usa.autodesk.com/getdoc/id=

b.  Get TS or DL # from the Google cache page.

Google-cache-maya-2014-sp4-TS

4.  If you use this short URL, it will get you to Maya 2014 SP4 correctly.

Technical Solution (TS) or Download Link (DL) short URL 

http://usa.autodesk.com/getdoc/id=DL22947844

Autodesk Knowledge Network URL

http://knowledge.autodesk.com/support/maya/downloads/caas/downloads/content/autodesk-maya-2014-service-pack--4.html

Reference

http://upandready.typepad.com/up_and_ready/2014/02/autodesk-knowledge-network-2014-is-now-live.html

Epilogue

Here is another tip from the Autodesk Knowledge Network Team:

The "old" URLs contain an ID field "id=#####" as noted below:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=16436702&linkID=9240617

That number is a unique identifier that can be added to one of the following URLs depending on the type of content:

Knowledge Base Article:

http://knowledge.autodesk.com/article/TS_____

http://knowledge.autodesk.com/article/GS_____

Download

http://knowledge.autodesk.com/article/DL_____

Using the example above, a corrected URL is:

http://knowledge.autodesk.com/article/TS16436702

Comments

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Mike Burke

Thanks for providing a workaround.

I have followed the steps and it works. What I have noticed on the new layout we are missing important information like the publish date and the affected programs.

For example:
The old page shows the date and affected programs...
http://webcache.googleusercontent.com/search?q=cache:Hq9bWvic8DMJ:usa.autodesk.com/getdoc/id%3DTS22093011+&cd=1&hl=en&ct=clnk&gl=nz

The new does not have this info...
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Launching-program-results-in-Softlock-License-Manager-error.html


I hope this will be rectified soon by putting this info back on the page, otherwise this is another step backwards with Knowledge Network.

David Lau

Thanks! I will alert this limitation to the AKN team.

Stefan

I noticed that the article ID is in the URL, it's the "&id=22947844" in this:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=22947844&linkID=9242259

So to get to the article you can input the number after these:

http://usa.autodesk.com/getdoc/id=DL
http://usa.autodesk.com/getdoc/id=TS

Only one of them will work so you'll have to try both:

http://usa.autodesk.com/getdoc/id=DL22947844
http://usa.autodesk.com/getdoc/id=TS22947844

It would be nice if the web developers could make an automatic redirection on the webserver for the old URLs with a mod_rewrite script...

David Lau

I will update that request to the AKN team.

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