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July 2014

Autodesk Application Manager stops at Pending Installation

If you are trying to install an update using the Autodesk Application Manager and the status is Pending Installation...

Pending Installation

Please check out this workaround:

http://knowledge.autodesk.com/article/When-the-Application-Manager-Autodesk-tries-to-update-Autodesk-software-it-is-stops-at-Pending-Installation

Epilogue

Please update to the latest version of the Application Manager to resolve this issue.

Application Manager Update


AutoCAD Architecture + AutoCAD MEP + Microsoft Update = Crash [Resolved]

[Resolved]: Microsoft has released an Internet Explorer Update (2987107) to resolve this issue.

----------------------------

There have been reports of AutoCAD Architecture 2014 & AutoCAD MEP 2014 having some stability issues.

Summary:

  • Crashing when switching projects via Project Browser.
  • Crashing when accessing the Structural Member Catalog or the catalog appears blank.

Issues began after installing last week’s Microsoft update  (July 8, 2014):

  • MS14-037: Security update for Internet Explorer versions 6, 7, 8, 9, 10, and 11.

To solve this problem, you may need to uninstall the update.  

Reference

http://support.microsoft.com/kb/2962872

http://www.infoworld.com/t/microsoft-windows/black-tuesday-patch-kb-2962872-crashes-installshield-causes-slowdowns-246112

Thanks to Victoria Studley for sharing this tip with the community.

http://knowledge.autodesk.com/article/Structural-Member-Catalog-crashes-AutoCAD-Architecture-or-AutoCAD-MEP

http://knowledge.autodesk.com/article/AutoCAD-crashes-after-installing-Windows-security-update


Autodesk Network License Manager 11.12 and other products using Flexera licensing technology

I have noticed that when using Autodesk Network License Manager 11.12, you may need to customize OUR license files to use the non default licensing ports. 

http://forums.autodesk.com/t5/Installation-Licensing/Port-number-used-for-network-licensing-of-Autodesk-products/td-p/2807352

For example, when configuring Autodesk licensing service with Foundry, ArcGIS or CamWorks, Solidworks you will need to edit our license files to use a differnet port for lmgrd.exe. i.e. 27000 (default) to 27001

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/License-Manager-11-12-and-The-Foundry-conflict.html

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-change-the-lmgrd-port-number-on-a-FLEXlm-server-and-client.html

A sample is below:

SERVER TOR2UA13809X0 3CD92B5B4B2E 27001
USE_SERVER
VENDOR adskflex port=2080

PACKAGE etc
INCREMENT etc

For ArcGIS or Solidworks 2015, you also need to use the 32 bit version of the Autodesk Network License Manager.

http://upandready.typepad.com/up_and_ready/2013/11/autocad-map-3d-2014-civil-2014-licensing-with-esri-arcgis.html

Finally, if you are using Autodesk and Abaqus software in your company, you will need to even customize the adskflex.exe port (2080) in our license file because of the following conflict:

Abaqus CAE-port

Reference

http://upandready.typepad.com/up_and_ready/2011/11/quick-start-setting-up-a-license-server.html

Epilogue

We recently found out that Avaya software uses Flexera software for licensing and it's also 32 bit.  It's is best to use the Autodesk licensing software as 32 bit so that you can see the settings for both services and customize Autodesk products to use port 27001.

Adam1

Adam2

Thanks to Adam Giroux and Brad Hurley for sharing this tip with the community.


How do you configure Autodesk products on the Mac to be licensed using a redundant license server?

If you are installing Autodesk products for the Mac, you will notice that you don't have a redundant license server option.  

0EM30000000USsc[1]

To configure your software to use a redundant server, please check out the solution below:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Does-the-MAC-installer-for-Autodesk-Alias-2014-support-the-Redundant-License-Server.html


AutoCAD 2015 + Dell M6800 = Slow video performance

This was an interesting scenario, we had identical Dell M6800 Workstations.  The system specs are below:

  • Dell M6800 with Nvidia Quadro K4100M/ Intel HD Graphics 4600 with Nvidia Graphics Driver 332.21.

When running AutoCAD 2015,  one of the systems would have some display issues.  It would leave image trails and the performance is very slow with hardware acceleration ON.

The solution was to use a beta driver from Nvidia:

http://www.nvidia.com/download/driverResults.aspx/76507/en-us

Thanks to Gary Pyles and Barb Berndt for sharing this tip with the community.


What Product Key should I use with Maya 2015 with Softimage?

When installing Autodesk Maya with Softimage 2015, you will get an error when using the Maya 2015 product key (657G1).

Maya-with-softimage

The answer is 977G1 and it is noted here:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/2015-Product-keys-for-Autodesk-products.html

Thanks for Richard Smuck for confirming that this solution worked.


Quick Start: Communication Failure with Install Now

Here are some known issues that will cause a Communication Failure when installing Autodesk software when using the Install Now option.

1.  Port Security and Internet Speed

http://upandready.typepad.com/up_and_ready/2013/04/general-installation-installing-autodesk-products-from-web-with-install-now-option.html

2.  Double clicking on the dowloaded installer (pointer) file.

http://upandready.typepad.com/up_and_ready/2013/05/install-now-doesnt-not-mean-install-later.html

3.  Running Setup.exe from the "wi" folder.

http://upandready.typepad.com/up_and_ready/2014/06/tip-cautodesk-folder-and-install-now.html

Communication-failure


Options File - Should I use PACKAGE or FEATURE (Component)?

I have created this video in a previous blog post on how to create an options file for your license server:

https://screencast.autodesk.com/Main/Details/18a3162e-3885-4640-93eb-23294a309395

One of the questions we get is which part of the license code can we use to get an options file to work correctly. The answer is noted in the License Administration.pdf located In C:\Program Files\Autodesk Network License Manager folder.

If you go to Chapter 13 Managing the Options File >  Table 13.2, you will notice the following:

Borrow-lowwater

This means that with the FEATURE (COMPONENTS) of the license file is to be used to get this option work correctly.

In Table 13-3, you will notice the following:

Exclude

This means that with the PACKAGE or FEATURE (COMPONENTS) of the license file is to be used to get this option work correctly.

Please note that there we have 2 types of licenses the the system will generate, Subscription and Non-Subscription.  The Subscription licenses have PACKAGE in them to support the current version and 3 versions back [2015-2012] and the non-Subscription will only support 1 version.  The easiest way to extract the license code is to use the license parser.

SUBS-LICENSE

NON-SUBS

Reference

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-control-network-license-access-using-an-options-file.html

http://upandready.typepad.com/up_and_ready/2014/06/the-basics-of-creating-an-options-file-for-your-license-server.html

http://upandready.typepad.com/up_and_ready/2011/05/general-licensing-using-the-wwwlicenseparsercom-to-help-create-an-options-file.html

http://upandready.typepad.com/up_and_ready/2011/11/quick-start-setting-up-a-license-server.html


AutoCAD Civil 3D 2014 + AeccUiLand100 Error

When launching Civil 3D 2014 and you are get this error:

AeccUiLand100

Cannot find the resource string number 3295 in resource AeccUiLand100

You actually can hit OK and AutoCAD will continue to function.  Please check out this solution to solve the problem:

http://knowledge.autodesk.com/support/autocad-civil-3d/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-Cannot-find-the-resource-string-number-3295-in-resource-AeccUiLand100.html

Reference

http://forums.autodesk.com/t5/ObjectARX/quot-cannot-find-resource-string-number-3295-in-resource/td-p/4318601


AutoCAD Civil 3D 2014 + Error 25541 + UpiConfig.xml

You have created a Civil 3D 2014 deployment and when installing the software, you are get this error:

UPI

Error 25541. Failed to open XML file C:\Program Files\Autodesk\Autodek Civil 3D 2014\en-US\UPI\UpiConfig.xml, system error: -2147024786

Please check out the solution here:

http://knowledge.autodesk.com/support/autocad-civil-3d/troubleshooting/caas/sfdcarticles/sfdcarticles/When-installing-Civil-3D-2014-there-is-an-error-Failed-to-open-XLM-file-UpiControl-xml.html