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August 2014

Quick Start: Security & Anti-Virus Software

We have been getting some recent Security & Anti-Virus software causing issues with our software from installing or updating.  Enjoy!

1. Panda crashes our installer

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Installation-Error-PAGE-FAULT-IN-NONPAGED-AREA-NNSStrm-sys.html

2. Civil 3D 2015: Security Error when downloading Service Pack 1 [N-Able Security Manager]

http://knowledge.autodesk.com/article/Civil-3D-2015-Security-Error-when-downloading-Service-Pack-1

3. Installation wizard stuck while initializing [Bit Defender Free Edition]

http://knowledge.autodesk.com/article/Installation-wizard-stuck-while-initializing

4. Inventor install freezes with a "Placeholder" error message [Avast Free Edition]

http://knowledge.autodesk.com/article/Inventor-install-freezes-with-a-Placeholder-error-message

5. Error: The system cannot find the path specified. [Trend Micro]

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Error-The-system-cannot-find-the-path-specified-C-Users-NAVFREE-freedom-msi-Navisworks-installation.html

http://esupport.trendmicro.com/solution/en-US/1096841.aspx

http://upandready.typepad.com/up_and_ready/2014/04/autodesk-2015-products-trend-micro-the-system-cannot-open-the-device-or-file-specified.html

6. Sophos: Autodesk Software will not install.

http://upandready.typepad.com/up_and_ready/2012/09/installing-autodesk-products-with-sophos-antivirus.html

7. Panda: Crashes AutoCAD

http://upandready.typepad.com/up_and_ready/2012/06/autocad-crashes-when-using-panda-anti-virus-software.html

8. Are there antivirus exclusions to make Autodesk programs run better?

http://upandready.typepad.com/up_and_ready/2014/10/autocad-electrical-and-updating-dialog-box.html

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-exclusions-I-can-implement-to-make-programs-run-better.html

9. McAfee ePolicy Orchestrator Settings

http://knowledge.autodesk.com/article/How-to-set-up-McAfee-ePolicy-Orchestrator-to-allow-Autodesk-Products-to-work-with-Desktop-Subscription

10. This is a great article and covers how to prepare your system before installing Autodesk software....

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-prepare-your-system-before-installing-Autodesk-software-s.html

11. McAfee and AutoCAD Electrical

http://knowledge.autodesk.com/article/AutoCAD-Electrical-Persistant-flickering-in-the-grid

12. Webroot SecureAnywhere + AutoCAD LT

http://upandready.typepad.com/up_and_ready/2015/04/autodesk-software-webroot-secureanywhere-error-1308.html

13. Webroot SecureAnywhere + AutoCAD LT + Fatal error

http://upandready.typepad.com/up_and_ready/2015/04/webroot-secureanywhere-autocad-lt-2016-fatal-error.html

14. ESET Antivirus + INTERNAL ERRORS

http://upandready.typepad.com/up_and_ready/2015/04/eset-antivirus-software-autocad-internal-error.html

15. Bitdefender and Maya LT

http://upandready.typepad.com/up_and_ready/2015/05/maya-lt-trial-will-not-start-we-will-be-back-soon-error-message.html

16. Symantec Endpoint Production & Autodesk Application Manager

http://upandready.typepad.com/up_and_ready/2015/06/application-manager-doesnt-update-and-there-is-no-progress-spinning-black-circles.html

17.  Maya 2016 and AVG

http://upandready.typepad.com/up_and_ready/2015/07/maya-install-error-access-is-denied.html


AutoCAD Civil 3D + Multiple Users on the same computer = Blank Ribbon

For a user that installs Civil 3D 2015 on their computer when they launch will launch the product, everything will work correctly. 

When a different user logs on the same computer and starts Civil 3D 2015, they receive CUIX errors, and none of their ribbons or palettes work.

0EM30000000UPRr

Please check out this Autodesk Knowledge Article to solve your problem:

http://knowledge.autodesk.com/support/autocad-civil-3d/troubleshooting/caas/sfdcarticles/sfdcarticles/Civil-3D-2015-missing-ribbon-workspaces-palettes-and-support-files.html


Revit 2015 installation error: A newer version of this software is already installed.

If you are installing the Building Design Suite Premium or Ultimate 2015, you will get this error when installing Revit 2015.

BDSU-2014

A newer version of this software is already installed.

Please check out this Autodesk Knowledge Article to solve your problem:

http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Installation-Error-A-newer-version-of-this-software-is-already-installed.html

Thanks to Jeremy Hanson and Jeffry Asbury for sharing this tip with the community.


Malware: Search Protect causes Application Error (0xc0000142) & (0xc000000c5)

Just an update on this solution because we have had numerous reports in the last couple of weeks that a 3rd party program called Search Protect is causing Application Errors with Autodesk products...

Search protect

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/The-application-was-unable-to-start-correctly-0xc0000142.html

The other cause (same error) is a conflicting DLL that is not digitally signed.  You need to determine the offending .dll file by using Autoruns for Windows.

The instructions for using Autoruns for Windows is noted here:

http://upandready.typepad.com/up_and_ready/2014/03/autocad-2015-application-error-0xc0000142-autoruns-for-windows-.html

I also wanted to highlight some other tools we use in our arsenal to troubleshoot issues:

   Gluea   Sandera   Drilla

The instructions for using Process Monitor [Procmon] is noted here:

http://upandready.typepad.com/up_and_ready/2011/10/general-systems-the-basics-of-using-process-monitor.html

The instructions for using Orca is noted here:

http://upandready.typepad.com/up_and_ready/2012/03/installation-framework-using-orca-to-check-your-what-you-have-set-up-as-your-license-server.html

http://upandready.typepad.com/up_and_ready/2013/11/installation-framework-using-orca-to-get-a-guid-product-code.html


Free: Sketchbook Pro for iPad & Sketchbook Mobile [Expires August 15, 2015]

Sketchbookpro

 

 

 

 

 

 

 

 

I am downloading this tonight.  I didn't even know that it is free and it's valid only between August 8th to August 15th, 2014!

https://itunes.apple.com/us/app/sketchbook-pro-for-ipad/id364253478?ls=1&mt=8

https://itunes.apple.com/us/app/sketchbook-mobile/id327375467?ls=1&mt=8

Thanks to Andy Chang for sharing this tip with the community.


What is Screencast?

I have been using this new awesome tool internally and externally.  A picture & video is worth two thousand words!  It is also a link on our blog [grey bar].

 

You can download the software [Windows & Mac] here:

https://knowledge.autodesk.com/search-result/caas/simplecontent/content/download-autodesk-screencast.html

You can access your created videos here:

https://screencast.autodesk.com/

Screen-cast-video-location

Reference:

http://upandready.typepad.com/up_and_ready/2014/06/the-basics-of-creating-an-options-file-for-your-license-server.html

http://autodesk.blogs.com/between_the_lines/2014/08/what-is-autodesk-screencast.html


Silent install of Autodesk Ecotect 2011

Autodesk Ecotect 2011 installation, unfortunately, doesn't support silent installation method from a command line.  However, if you need to install it silently, you can try the following workflow:

setup.exe /silent /suppressmsgboxes /nocancel
copy "licpath.lic" "C:\Program Files (x86)\Autodesk\Ecotect Analysis 2011"
reg delete HKLM\SOFTWARE\Wow6432Node\Autodesk\Ecotect /f
reg add "HKLM\SOFTWARE\Wow6432Node\Autodesk\Ecotect\2011\AdLM" /v "Type" /t REG_DWORD /d 1 /f
reg add "HKLM\SOFTWARE\Wow6432Node\Autodesk\Ecotect\2011\AdLM" /v "ACADType" /t REG_DWORD /d 3 /f

Thanks to Brian Fleury for sharing this tip with the community.