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September 2015

August 2015

Building Design Suite Ultimate 2016 + Inventor 2016 = Update Error 1328

For users of Inventor 2016 that was installed from  the Building Design Suite Ultimate 2016, you will get this error when trying to update it:


Please check out this article to solve your problem:

Thanks to Aaron Maller for sharing this tip with the community.

Installing AutoCAD 2015 on Windows 10 + .NET 4.5 Error Workaround

Windows-10-LogoAs we start getting more cases on Windows 10, our offical support statement is noted here:

I would like to thank ar.zaher for posting this tip to the community in regards to installing AutoCAD 2015 on Windows 10:




The Pitfalls of Security

Pitfall!_CoverartSecurity software is normally a good thing. It can protect you from all kinds of hazards, whether it be computer viruses, data loss, or ponds full of crocodiles. But sometimes it protects a bit too well.

One example we ran into recently has to do with a program called InterGuard DataLock. That program locks down data on a computer so it can't be copied externally, like through email or a USB drive.

The problem is, it also locks down the files used by Autodesk desktop subscription licensing. InterGuard DataLock doesn't give you the option to exclude the desktop subscription files from being locked down, so the only way to get it working is to uninstall InterGuard DataLock.

The following article provides the details:

Installation error referencing /SecondRun and /FirstRunThreadId


Sometimes an install failure can be a symptom of a larger problem with Windows. Such was the case in an issue we encountered recently.

At first the error message didn't seem particularly useful. It simply says "Error", with a path to a file in the Windows temp folder, along with some command line arguments. As it turns out, the problem lies with the Windows temp folder itself.

There are a couple of workarounds for the issue. First, you can simply log in with a different Windows account (which will have a different Windows temp folder) and install the software in that account. The other workaround is to move the location of the Windows temp folder. You can find the details in the following article:

Autodesk Application Manager - Unrecoverable Error

We're hearing reports that some customers are getting the following error when they try installing the recently released service pack for Autodesk Application Manager:

"Autodesk Application Manager has experienced an unrecoverable error - please exit and restart."


It turns out the error is benign and can be ignored. You can find the details in this article: