Configuration

AutoCAD Plant Design Suite 2015 Deployment Hotfix

If you had problems creating a deployment for Plant Design Suite, please check out the following article:

http://knowledge.autodesk.com/support/plant-design-suite/downloads/caas/downloads/content/autocad-plant-design-suite-2015-deployment-hotfix.html

The hotfix should also solve the issue below:

http://upandready.typepad.com/up_and_ready/2014/09/object-enabler-causes-deployment-of-plant-design-suite-2015-to-fail.html


Launching Microsoft Word 2010 will start the secondary installer of AutoCAD

First of all, most users have Microsoft Word 2010 and AutoCAD 2015 installed on their computer and we have not had any reports of the following issue when launching a non Autodesk product and getting this progress window to come up...

0EM30000000Ugh1

Please check out the following knowledge article to find out what caused the issue;

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Launching-Microsoft-Word-2010-will-start-the-secondary-installer-of-AutoCAD.html

In this instance, I tried to use Procmon  to figure out the cause of the problem and I just couldn't figure it out. I have to give credit to David Taylor for sharing this tip with the community.

Reference

http://upandready.typepad.com/up_and_ready/2013/05/autocad-norton-utilities-secondary-installer.html


Autodesk Desktop Subscription & McAfee ePolicy Orchestrator Settings

Epolicy-orchestrator

I wanted to thank Alejandro Bustamante for sending us info on how to configure McAfee ePolicy Orchestrator software to work with the Autodesk Desktop Subscription (Rental) program.

http://knowledge.autodesk.com/article/How-to-set-up-McAfee-ePolicy-Orchestrator-to-allow-Autodesk-Products-to-work-with-Desktop-Subscription

There is a note in this article that mentions that you need to disable your anti-virus software.

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Meta-licensing.html

Reference

http://upandready.typepad.com/up_and_ready/2014/08/quick-start-security-anti-virus-software.html


AutoCAD Architecture + AutoCAD MEP + Microsoft Update = Crash [Resolved]

[Resolved]: Microsoft has released an Internet Explorer Update (2987107) to resolve this issue.

----------------------------

There have been reports of AutoCAD Architecture 2014 & AutoCAD MEP 2014 having some stability issues.

Summary:

  • Crashing when switching projects via Project Browser.
  • Crashing when accessing the Structural Member Catalog or the catalog appears blank.

Issues began after installing last week’s Microsoft update  (July 8, 2014):

  • MS14-037: Security update for Internet Explorer versions 6, 7, 8, 9, 10, and 11.

To solve this problem, you may need to uninstall the update.  

Reference

http://support.microsoft.com/kb/2962872

http://www.infoworld.com/t/microsoft-windows/black-tuesday-patch-kb-2962872-crashes-installshield-causes-slowdowns-246112

Thanks to Victoria Studley for sharing this tip with the community.

http://knowledge.autodesk.com/article/Structural-Member-Catalog-crashes-AutoCAD-Architecture-or-AutoCAD-MEP

http://knowledge.autodesk.com/article/AutoCAD-crashes-after-installing-Windows-security-update


License Manager 11.12 and The Foundry License Tools

We are receiving few cases where customers have problems running our 2015 network versions and The Foundry software (e.g. Nuke).
If you have installed License Manager 11.12 for the 2015 products (e.g. Maya) on a server that is already hosting the license server for The Foundry products, you may also experience these issues.
The Foundry products currently use a different version of the License Manager (10.8). In some cases, launching both services prevents one of them to run correctly and therefore licenses for that services are not available.

The cause we identified in collaboration with The Foundry Support Team (thanks Jake) is likely because both services use by default the same TCP port that is 27000.
This can generate a conflict and results in one of the services to shut down or not start at all.

It is possible to avoid or prevent this to happen simply changing the default port used by one of the services. You can do this adding the port to the first line of the license file:

SERVER <SERVER_HOSTNAME> <ETHERNET ADDRESS> <PORT>

Example:
SERVER MyServer 000000000000 27001

Note: if on any clients you are using pointers to specify the license server, you may need to also change or add the port there.

See Also    
FLEXnet: don’t like 27000 or 2080 port numbers? Change them
http://upandready.typepad.com/up_and_ready/2011/05/flexnet-dont-like-27000-or-2080-port-numbers-change-them.html
 


Disable Welcome Screen [Autodesk Exchange] For AutoCAD

It is true that most answers are already out there but sometimes you need to do it yourself.  In this case, the request was to disable the Welcome Screen.  That is easy, there is a check box when creating a deployment.

ACAD2012_DP_conf

So what happens if you have already deployed the software on hundreds of computers, you can hack the registry with caution.  i.e Please back it up before editing it.

http://forums.autodesk.com/t5/AutoCAD-2013-2014-DWG-Format/How-to-Disable-Welcome-Screen-in-Registry-or-startup-in-2014/td-p/3949142#M22829

For AutoCAD 2012, the key is noted below:

Supress-Exchange

Thanks to our Autodesk Forums Expert Elite expert Maxim K for this tip.


Project Falcon for Inventor 2013

Project Falcon is a free technology preview that simulates airflow around object “Project falcon”.

If you try to install the version for Inventor 2013, you will notice that the add-on is not made available and if you previously already downloaded the 2013 add-on version you will encounter a “Falcon For Inventor expired” error message.

Falcon

This is due to the fact that the 2013 version has a “time bomb” in it, which has now run out.

In this case, you should download the “Microsoft Windows Standalone Application” stand-alone version. It runs all by itself and does not require Autodesk software.

To use it in conjunction with your Autodesk Inventor files, you will have to export a STL file from inventor and then load the STL file in to the stand-alone “Microsoft Windows Standalone Application” program.

Thank you to Scott Sheppard for helping clarifying the situation.


The case of the -5 Error + Licensing Borrowing + VPN + Crashing

Sometimes a bit of luck is involved in solving a problem.  Error messages are good but sometimes, the error message may NOT correct.  In this case, the license server was setup correctly with a Autodesk T1 license and AutoCAD Map 3D 2012 was not launching.  There was a -5 error.

Map-3d_-5_error_borrow-off-lan-crash

Based off this technical solution, a -5 error means that there No such feature exists on the server.

http://usa.autodesk.com/getdoc/id=TS17838085

We then confirmed the following:

1. The license server was working correctly and there were more than enough licenses on the server.

2. Other clients computers could run the software and could connect to the server.

3. The computers were in the same office. Only one workstation was having the problem.

3.  We also used FLEXLM_DIAGNOSTICS=3 and it appeared to be searching for the license but it could not find it.

Map-error-1

4.  In the folder: C:\ProgramData\Autodesk\AdLM, the *.log file had the following error message and it matched the -5 error description.

8596 2013/12/03 14:58:14 ComputerName=CNU2230D2C
8596 2013/12/03 14:58:14 OS=6.1.7601.Service Pack 1
8596 2013/12/03 14:58:14 File=AdlmIntNWFBLicense.cpp,Line=766
8596 2013/12/03 14:58:14 VendorID=3 [FLEXLM-NW]
8596 2013/12/03 14:58:14 VendorError=-18 [Server does not support this feature]
8596 2013/12/03 14:58:14 FLEXLM-NW=v11.9.0.0 build 87342 x64_n6
8596 2013/12/03 14:58:32 Reason=Fatal error

During the troubleshooting process, the user mentioned that the system was a laptop and he was trying to borrow a license while on VPN and it crashed.

Eureka! We then checked for in the registry to see if a license was borrowed and there was indeed an entry in the hive in the following location.

HKEY_CURRENT_USER\Software\FLEXlm License Manager\Borrow

We backed up the registry key [File > Export] and then deleted it.  We then launched AutoCAD Map 3D 2012 and it was able to connect to the server as expected and the -5 error disappeared.

Thanks to John H. for confirm that this workflow solved the problem.


Fatal error: Unhandled access violation writing 0x006c exception at f3256d5ah

"When I try to open Civil 3D 2014 I get a fatal error: Unhandled access violation writing 0x006c exception at f3256d5ah." These numbers may vary.

If you see such an error you may want to check a few things before you decide to reinstall. Likely the issue may be with the graphic drivers as this problem is often caused by an incompatible driver installed on your machine.

Via http://beingcivil.typepad.com/my_weblog/2013/11/civil-3d-will-not-open.html


Moldflow 2013 + Design Link 2013 license with an Design Link Error

We have a lot of blog posts that deal with licensing Moldflow Design Link 2013. In this episode, we have confirmed that Design Link licenses are valid and working on the license server.  When you launch it and try to import or process a 3rd party file into Moldflow, you get a Design Link licensing error.

Option 1:  Download and Install Moldflow 2014 because Design Link is free.

http://upandready.typepad.com/up_and_ready/2013/04/where-is-moldflow-design-link-2014.html

Option 2:  Download and install Moldflow 2014 and edit Moldflow 2013 to use the 2014 CAD libraries.

http://autodesk.typepad.com/beyondmoldflowinsight/2013/05/changing-design-link-version-in-older-moldflow-insight-and-adviser-versions-to-access-free-2014-capa.html

Option 3:  Confirm that you have a special Design Link (Paid) version installed.

Design-link-paid

"Pre-Moldflow 2014, we offered a “free component [Design Link]” with the core product install if you were working with other Autodesk products, but it is the “paid component” that allows you to import other CAD formats that needs to be installed."

http://download.autodesk.com/us/moldflow/2013/amdl2013.zip

Thanks to Shawn Gedman for sharing this tip with the community and Scott Genereaux for confirm that this solution worked.