Up and Ready

AutoCAD and IOGEAR USB External HD Video Adapter

We just got a report of an unhandled error solved by uninstalling the software used for a IOGEAR USB External HD Video Adapter.

The user was using AutoCAD Civil 3D 2013 and upon launch, there was a Fatal Error: Unhandled access violation writing 0x006c exception at eef15eabh.

Thanks to Heath Kuszak for sharing this tip with the community.  For additional known fixes for unhandled and fatal errors on our blog site, please put this into a Google search:

unhandled fatal site:http://upandready.typepad.com/

Error: adlmpit.dll (126)! error when installing Autodesk software

We recently got this case in our queue and when installing our software, the error was:

Failed to load  C:\Users\YOUR-USER-NAME\appdata\local\temp\_#.tmp\setup\adlm.dll (126)!

In this case, the problem was caused by a 3rd party software called Desktop Studio.  It is a component of Citrix XenDesktop.  Once this 3rd party software was uninstalled, everything Autodesk worked as expected.

Just a note that we currently only support Citrix XenApp and not Citrix XenDesktop.

Reference

Citrix On-Demand Access to Autodesk Products
http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=13959101

Thanks to Brian Parish for sharing this solution to the community!

AutoCAD LT 2013 for the Mac: missing Menu and Tools Palette

We have received few cases recently where when running AutoCAD LT 2013 for the Mac, the Menu bar and Tools Palettes are missing. The following two solutions seem to be the most useful to resolve these cases.

Solution 1

1. Make sure AutoCAD LT 2013 is not running.
2. Go into Utilities and double-click the Terminal.
   This is the command line UNIX interface for the Mac OS.
3. Copy and paste the following three commands, one
   at a time, hitting Enter after each:
   
   sudo chmod -R +w ~/Library/Application\ Support
   
   cd /Applications/Autodesk/AutoCAD\ LT\ 2013/AutoCAD\ LT\ 2013.app/Contents
   
   ./copyreg.sh /Applications/Autodesk/AutoCAD\ LT\ 2013/AutoCAD\ LT\ 2013.app
   
   If you type these out, be sure to get the capitalization correct, put in a
   space after each backslash \, and get the period at the start of the last one.
   The first command prompts for your admin password, for which you will not see
   the letters you type. There is no feedback after the second command. The third
   command will show "set SkipExisting to true."
4. After entering the commands, quit the Terminal
   and then start up AutoCAD LT.  

 

Solution 2

Run a permission repair on your hard disk. Launch the Disk Utility (from within the \Applications\Utilities folder), on the First Aid tab, select your hard disk, and then click the "Repair Disk Permissions" button.

After this, delete the following folder:

~home\Library\Application Support\Autodesk\roaming\AutoCAD LT 2013 Standalone

The Library folder can be accessed by holding down the Option key while clicking on the Go menu within the Finder.

Next, go into this folder:


~home\Library\Preferences


Delete all files that start with 'com.autodesk.AutoCAD_LT.'

Now see if AutoCAD LT will start up and that it has its menus. If it still fails to work, it is likely that you will need to uninstall and reinstall the program. The uninstaller is located here:

\Applications\Autodesk\AutoCAD LT 2013\Remove AutoCAD LT 2013.app

AutoCAD Error: "base.dll" Can't find file.

Recently, I got a case in which the following errors came up when launching AutoCAD:

base.dll Can't find file.

Error loading dialog control file.

 

Semantic error(s) in DCL file.  See file acad.dce for details.

I absolutely dread an error message like.  Luckily, all I did was reset AutoCAD and everything worked again.  Please check out the post below for details:

http://upandready.typepad.com/up_and_ready/2012/07/the-easiest-way-to-reset-autocad.html

Thanks to Aaron Morley for confirming that this solution worked!

Quick Start: Home Use Licenses

Please check out the following Technical Solutions regarding home use of Autodesk products:

http://usa.autodesk.com/getdoc/id=GS17292987

Basically, if your site is running a network license of our products, the system will generate a different standalone serial number to install the product at home.  This serial number typically will expire in a year so you will need to request it again after your year is up.

Here is the Technical Solution to reset/extend the home use license:

http://usa.autodesk.com/getdoc/id=TS13845691

 

Backburner 2013 APPCRASH + V-Ray + Logmein

If you use  Backburner 2013, V-Ray Distributed Render Spawner and Logmein installed, you will need to disable the Hamachi Network Interface to get all the all the remote rendering tools to work properly.  In this case, Backburner will "APPCRASH".

http://community.logmein.com/t5/Hamachi/Hamachi-conflicts-with-internet-network-adapter-conflict/td-p/60088

To get around this problem, please check out the following notes:

1. Alter the settings in Hamachi (System, Preferences, Settings, Advanced Settings) so that the IP protocol mode is set to IPv4 only:

2. Enter into the Device Manager and disable the 6TO4 network adapter using the instructions at:  http://area.autodesk.com/blogs/maxstation/n138-resolving-quotunable-to-bindquot-errors-in-backburner.

· In Device Manager use the view menu to show hidden devices (as it's not visible by default).
· In the Network Adapters section find the 6TO4 adapter.
· Right click on it and select Disable.

3. Restart the system.

Thanks to David Lyddll for sharing this tip with the community.

Tip: Send to Compressed Folder

If you have a default installation of Windows, you can compress files without any 3rd party applications.   Just select the file, right mouse click and choose > Send to... > Compressed (Zipped) folder.

Video:   Send-to-Compressed-zipped-folder

I still prefer using a 3rd party compression tools as there are typically more options for types of packages it can compress and expand to.   Please check out this interesting post about zipped migrated profiles in AutoCAD.

http://upandready.typepad.com/up_and_ready/2011/05/autocad-family-migration-custom-settings-file-zip-is-empty.html

Laws: The proper way to disable IPv6

Trust me, it's easy to "de-configure" and reconfigure IPv6, just use this Microsoft Fix It tool:

http://support.microsoft.com/kb/929852

_______________________________________________________________

We have been getting a lot of cases on this behaviour.  When you open the command prompt and type: 

ping localhost

The result is:  ::1:

Basically, you have only done 1 of 2 steps to correctly disable IPv6. i.e. Change the DisabledComponents registry value & Unbind IPv6 from a specific network adapter.  

Just check out the Microsoft Fix It tool for further details.  Trust me, it's easy...

If you want to keep IPv6 in your network, I would check out the following workflow to swap out the IPv4 Network License Tools with the IPv6 compliant Network License Tools:

http://upandready.typepad.com/up_and_ready/2011/09/general-licensing-do-i-need-ipv6-network-license-manager-for-windows.html

Reference:

http://upandready.typepad.com/up_and_ready/2011/11/quick-start-setting-up-a-license-server.html

AutoCAD LT Alert: The directory may be locked by another process or have been set to Read Only

Here is an interesting error message when launching AutoCAD LT 2013 for Mac:

AutoCAD LT Alert The directory may be locked by another process or have been set to Read Only

In this case, we tried to fix permissions of Mac OS X on the computer by using Disk Utility but that didn't work.

To solve the problem, we needed to add Read & Write permissions to the /Users/users folder to get AutoCAD LT to work.

1. Highlight the /Users/user folder (or name of the user account that is having the problem).  In this case, the user account was called: user.

2. Right Mouse click on the folder and select > Get Info.

3. Change the permissions to Read & Write for all user types.

Thanks to Stephanie E for confirming that this solution worked.

Maya on Mac - Don't rename the application, "Make Alias"

If you have Autodesk products on your Mac, I would NOT rename the Application. I would "Make Alias" of it and rename it to whatever name you wish.  Also, you can add this Alias to the Dock so that you know which version you want to launch.  This is very helpful if you have many versions of the same product.

Make Alias [Mac] = Create Shortcut [Windows]

In this scenario, Maya 2013 was functioning but when you label an older different version of "Maya" to "Maya2011", it can cause some licensing issues because some of the paths for the product are hard coded when you Show Package Contents.

[Please click on image for demo animation.]

Basically, if you rename everything back to the default name i.e. Maya, everything should behave as expected.

Thanks to Steven Weitz for confirming this very interesting behaviour.