The Power of Process Monitor

Process Monitor is a handy tool that we use sometimes when we need more information about what is happening on a computer when an Autodesk product is throwing an error. It can be a bit daunting because Process Monitor captures TONS of information, so it's challenging wading through thousands of lines of information to find the one line that actually pertains to the error. But sometimes Process Monitor is a lifesaver, particularly when we encounter an error that none of us has seen before.

I encountered one such error earlier today. The error message is "The application was unable to start correctly (0xc0000022). Click OK to close the application."

Inventor Error

That error is similar to "The application was unable to start correctly (0xc0000142)" so I immediately guessed it was related to the AppInitDLLs registry key. However, in this particular case, that registry key was completely empty. Event Viewer had absolutely nothing related to the error, so I turned to Process Monitor to try to get some idea about what was going on.

One of the first things I search for in Process Monitor is "ACCESS DENIED". That's the message it will give if there are any problems accessing files/folders/registry keys. Lo and behold, there was an ACCESS DENIED message pointing to C:\Windows\System32\mfc140u.dll. Checking the Security tab for that file showed this lovely message:


Well that certainly didn't seem right, so I ended up having to take ownership of the file so I could fix the permissions. Once Full Control permissions had been granted to the current user for that file, the error went away. And now we have this lovely knowledge article in case we ever encounter this error again:

The application was unable to start correctly (0xc0000022). Click OK to close the application.

Digging through a Process Monitor capture isn't anybody's idea of a good time, but sometimes it's the only thing that will help you find that needle in the haystack.

Setup.exe – Entry Point Not Found AdDownload.dll.

During Autodesk Infrastructure Design Suite Premium 2015 installatin, if you receive error Setup.exe – Entry Point Not Found, AdDownload.dll



To resolve this issue you can copy the following DLL files from your Autodesk Infrastructure Design Suite Premium 2015 installer (x64\audadmin\MRF\Setup\Setup\) to C:\Windows\SysWOW64 and run Setup.exe:



Thanks to Jason Rhodes for sharing this tip with the community. 

Building Design Suite Ultimate 2016 + Inventor 2016 = Update Error 1328

For users of Inventor 2016 that was installed from  the Building Design Suite Ultimate 2016, you will get this error when trying to update it:


Please check out this article to solve your problem:

Thanks to Aaron Maller for sharing this tip with the community.

Installing AutoCAD 2015 on Windows 10 + .NET 4.5 Error Workaround

Windows-10-LogoAs we start getting more cases on Windows 10, our offical support statement is noted here:

I would like to thank ar.zaher for posting this tip to the community in regards to installing AutoCAD 2015 on Windows 10:




Installation error referencing /SecondRun and /FirstRunThreadId


Sometimes an install failure can be a symptom of a larger problem with Windows. Such was the case in an issue we encountered recently.

At first the error message didn't seem particularly useful. It simply says "Error", with a path to a file in the Windows temp folder, along with some command line arguments. As it turns out, the problem lies with the Windows temp folder itself.

There are a couple of workarounds for the issue. First, you can simply log in with a different Windows account (which will have a different Windows temp folder) and install the software in that account. The other workaround is to move the location of the Windows temp folder. You can find the details in the following article:

Autodesk Application Manager - Unrecoverable Error

We're hearing reports that some customers are getting the following error when they try installing the recently released service pack for Autodesk Application Manager:

"Autodesk Application Manager has experienced an unrecoverable error - please exit and restart."


It turns out the error is benign and can be ignored. You can find the details in this article:

Including Newest Autodesk Application Manager During Install


With the release of version 5 of Autodesk Application Manager a few weeks ago, we've started getting questions about including the new version when you either install or create a deployment for an Autodesk product. The version that gets installed by default is version 4, and you then need to download version 5 from within Autodesk Application Manager. That's not a huge deal if you're only installing the software on one computer, but it can be a gigantic headache if you're deploying to hundreds of computers.

This article shows how to include version 5 during the install / deployment creation process: