If you use the our Virtual Agent [Matthew] and the window is blank, you will need to delete your cookies and clear your cache.
We have been mainly using him for downloading software as noted in step 4 of this post:
http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html
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We have been getting a lot of questions on Parallels + Fusion + Boot Camp + Autodesk Products. I have created an infographic that will explain everything, I hope...
1. The default setup of Parallels or Fusion on a Mac is supported. Please note that the performance of your Autodesk product will be slow because you are basically running Mac OS to run a Windows OS that is running an Autodesk product.
2. This default setup of Boot Camp is also supported. When you use Boot Camp on your Mac, you are partitioning your drive. One part is the Mac OS and the other part is the Windows OS. You will have the best performance when running your Autodesk software because you are running Windows OS. The only disadvantage is that you can't switch back to the Mac OS without rebooting the computer.
3. The last setup is an 'Advanced' setup of Parallels or Fusion and is not supported and this will cause problems with your Autodesk product. You are using Parallels or Fusion to 'point' to a Windows Boot Camp partition.
If you run your Autodesk software in native Windows mode (Boot Camp) and Parallels/Fusion, the licensing will break and fail. Basically, the Autodesk software doesn't know if it was licensed on the Mac OS "System ID" or Windows OS "System ID".
If you don't want to reinstall the Windows operating system on the Boot Camp partition, you may try the following workflow to get your Autodesk product running again. After fixing it, you should not use Parallels or Fusion to point to a Boot Camp Windows partition to run an Autodesk product.
Epilogue
There is really no need to use Parallels or Fusion because technically, you can license and run your AutoCAD on the natively on the MAC or Windows. Just remember to use the correct Product Key when installing it.
Reference
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In this interesting scenario, AutoCAD 2012 [standalone] was able to run but AutoCAD 2013 [standalone] started and a splash screen just came up and then disappeared.
The symptom basically points to this solution: TS15176093 so we deleted the .data file and we re-activated the software manually. AutoCAD 2013 launched but when we exited the program and re-started it the second time, the behaviour came back.
Finally, we even checked out the productinformation.pit file and everything seemed to be in order as well.
I love using Procmon to find out why crashes or errors happen and when I checked out the second last acad.exe and I found out that the problem was with some interesting malware.
You have either 2 choices at this time, try to eliminate by Googling it on the internet or reformat and re-install Windows. I prefer the latter choice as you can never trust if you actually removed the malware on your computer.
Thanks to Rodney Robertson for sharing his experiences with the community.
Reference:
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I recently had to install a language pack for AutoCAD. It is pretty straight forward process and here are my notes:
1. Get access to Windows 7 x64 French. To fully test a LP, you need to make sure that you have a the localized operating system to work on. i.e. To test AutoCAD 2013 Spanish, you need to have Windows in Spanish as well.
2. I then installed AutoCAD 2013 French. One thing that I did was not install the Service Pack as it has been known to block the installation of all AutoCAD verticals on a computer.
3. I downloaded the English Language Pack from the Subscription Center. The Language Pack is specific to the GEO that you are in and the type of account you have.
4. After installing the English Language Pack, there should be a shortcut for AutoCAD in French and English on your computer.
I have included a video of the process below:
Download: Windows7-FRE_Acad-FRE_AcadLP_ENU
Reference
AutoCAD Language Pack Downloads
http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=18636965&linkID=9240618
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Downloading the trial version of the software is great because you can use it to create your deployments. I prefer to use the browser download of the software as it offers some offline [no internet connection] flexibility. Each of our three download methods are noted here:
http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html
To access the trial version of AutoCAD 2013, you will need to fill out some personal information. Just before you start your download, be aware of the options in the drop down menu.
Reference
http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html
Epilogue
I have noticed that not all AutoCAD verticals have the same functionality as above. It appears that AutoCAD Civil 3D defaults to 'Browser" download.
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FYI, anyone using the Revit 2012 family of products, an Update for Microsoft Windows (KB 2670838) will change the Revit settings color scheme from blue to red.
Please check out the blog post in the Revit Clinic for further details:
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On Windows, the only way to install Maya is to run the Setup.exe. For example, if you have a Maya Creation Suite with Maya in it and you try to run the Maya2013.msi to potentially save some time and steps. The error when launching Maya will be:
AdlmInt Error: The AUTODESK_ADLM_THINCLIENT_ENV XML could not be loaded license problem in GUI mode launch dialog message.
The next message will be a generic licensing error dialog box:
The Maya.msi is located in ~\x64\Maya folder.
Again, if you run the Maya.msi, it may appear to install correctly but Maya will not be functional.
You must install it using the default method using the Setup.exe.
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Computers and software are very complex creatures. Often, if you use Google to search for an error, you may find a nugget of information. Sometimes, it is the answer but more often it is not. For example, if you search for the following error/symptom:
Error 1606. Could not access network location en-US.
The result will point you to the following Autodesk solutions and they will not apply in this scenario.
http:/usa.autodesk.com/getdoc/id=TS1059669
http:/usa.autodesk.com/getdoc/id=TS1070134
http:/usa.autodesk.com/getdoc/id=TS82627
In this case, the history of getting to this error/symptom is important. During the installation of the software, the computer was turned off. It was a 3rd party tool that 'automatically' shut down the computer to save power. This process corrupted the installation of Autodesk software on this computer. It was stating that the software was installed but it actually was not so I sent the customer this tip and it solved the problem.
http://upandready.typepad.com/up_and_ready/2012/06/windows-the-basics-of-using-microsoft-fix-it.html
When we tried to re-install AutoCAD MEP, the 1606 error came up. One very resourceful customer sent me the following workflow to solve this new problem.
I would like to thank the resourceful Ryan Trindad for sharing this tip with the community.
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If you are seeing a Configuring “Please wait while windows configures Raster Design 20XX” Screen every time you launch an AutoCAD version it means that the Raster “Secondary Install” that writes the user specific configuration files cannot complete.
The most common reason for this is because Raster cannot find the folder it needs to write the configuration too. Raster will put its configuration files into one AutoCAD family folders in your user profile. It could be in AutoCAD, AutoCAD MEP, AutoCAD Structural Detailing etc.
The problem is, if that version of AutoCAD has not been launched by on the user account logged in, then those folders don’t exist yet and raster won’t be able to write its configuration files there. The solution is to launch that version of AutoCAD once, that creates the folders needed and will allow raster to finish its setup
To tell for certain which AutoCAD Version your raster is using to write it’s configuration file too you can check the registry. Here is the location for 2013 Raster’s keys.
“HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R19.0\AutoCAD Raster Design 2013”
You will find two keys “LocalRootFolder” and “RoamableRootFolder”. Those will tell you the location where Raster is trying to write its files. In the below example Raster will be trying to write to AutoCAD Electrical profile folders so the user must launch AutoCAD Electrical at least once for the Raster configuration to complete.
“C:\Users\userprofile\AppData\Roaming\Autodesk\AutoCAD Electrical 2013\R19.0\enu\”
Thanks Jeffry Asbury for sharing this solution to the community!
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We recently got this case in our queue and when installing our software, the error was:
Failed to load C:\Users\YOUR-USER-NAME\appdata\local\temp\_#.tmp\setup\adlm.dll (126)!
In this case, the problem was caused by a 3rd party software called Desktop Studio. It is a component of Citrix XenDesktop. Once this 3rd party software was uninstalled, everything Autodesk worked as expected.
Just a note that we currently only support Citrix XenApp and not Citrix XenDesktop.
Reference
Citrix On-Demand Access to Autodesk Products
http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=13959101
Thanks to Brian Parish for sharing this solution to the community!
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