Microsoft Fix It will not work on Windows 10 yet...

Hot off the presses, Microsoft Fix It will not work on Windows 10 yet.  It will look like this:


The original Microsoft Fix It  results in the not supported error message and the newer one will redirect you to Search Microsoft

Thanks to David Haukeness for sharing this tip with the community.


Maya Install Error: Access is denied.

We recently got this error when installing Maya 2016 and the error was not very useful because it was not a permissions issue.  The installation was only problematic on one of the workstations and the deployment had worked on other computers at this site.  We even tried a direct install from setup.exe from the C:\Autodesk folder.


In this case, we used Process Monitor to check out the problem and we used the same exact workflow as this issue:

It stated that there was a problem with the installation of Bifrost, one of the components of Maya 2016.


When I remoted into the computer, I saw an AVG icon on the desktop of the computer. AVG has been known to cause installation issues.  Sometimes, you can disable it to solve the problem but sometimes, you need to uninstall it.

Disable AVG

Uninstall AVG

The answer [Uninstall AVG] to this issue is noted in this article:

Thanks to Scott Broad for confirming that this was the issue.

Bonus Error Message:

This version of the Application Manager has been retired

The Delivery Team alerted us of this potential problem with the Application Manager and this error message:


This version of the Application Manager has been retired

Please check out this article to update the Application Manager:

Autodesk Maya LT + No Login Screen

Autodesk Maya LT is using a different technology for licensing that our current Desktop Subscription offerings.

Maya LT Login

If you happen to start  Autodesk Maya LT and you don't get a login screen, you can reset it by checking out this article:

Other useful Maya LT posts are here:

Autodesk Knowledge Article Reference:

MotionBuilder 2016 SP1 Error 1642

There's an issue with installing SP1 for MotionBuilder 2016 if you already have MotionBuilder 2015 SP1 installed on your computer. It'll give this error:


If you try installing the service pack through Autodesk Application Manager it will give Error 1642.

We're working on a new version of SP1 for MotionBuilder 2016 that will resolve the issue. In the meantime, you can find a workaround for installing it here:


UPDATE: A new version of MotionBuilder 2016 SP1 has been released that resolves the issue. You can download it here:

Civil Engineering Data Translator Client already configured

As support specialists, we're constantly looking for magic bullets - tricks or tools that we can rely on to fix issues when we've exhausted all of our normal troubleshooting options. One of the magic bullets we use is the Microsoft install/uninstall Fixit tool. It's handy for fixing all kinds of problems. But sometimes the bullet isn't magical enough to slay the beast.

We recently encountered one such case involving the Civil Engineering Data Translator Client. (Try saying that five times fast!) In this case, the customer was running out of space on their C: drive and decided to clone it to a larger drive. Something in the cloning process broke the Autodesk software so they attempted to do an uninstall/reinstall. Everything went relatively smoothly until they tried installing the Civil Engineering Data Translator Client. It claimed that it was already configured:


We tried using the Microsoft Fixit tool to remove it, but the tool didn't recognize that it was installed. We ended up having to do a brute force deletion of Windows Registry keys before it finally admitted that it wasn't installed. You can find all of the gory details here:

Deployment of AutoCAD + The copy functions cannot be used.

We have not had this error in a long while because most of the installation media is downloaded to the local computer.   In this rare instance, a DVD is required because the sites are super secure. i.e. USB ports are secured.

Copy Functions

Please check out this article for details on the solution: