I’ve been working in computer support in one form or another for over 15 years. I joined Autodesk in 2007 working at the internal helpdesk and I transitioned to the Installation and Licensing team in 2013.
One of the things I enjoy most about my job is finding solutions to really weird and stubborn issues. So a lot of the solutions you’ll see from me involve things like modifying .msi files with Orca, adding/editing/deleting Windows registry keys, and various other esoteric fixes and workarounds.
In my spare time I enjoy reading, watching way too much television, spending time with my wife and two dogs (and cat, when she chooses to allow me to bask in her glorious presence), playing guitar, telling myself I should be exercising more, and playing around on the computer. (Yes, staring at a computer for 8 hours a day at work just isn't long enough.)