Linux

Maya on Linux hangs and cannot be restarted after force quit

Some users have reported that Maya licensing hangs after it has been force quit. Trying to relaunch Maya results in Maya just hanging.

This appears due to Maya's process keeping the adlmmutex file locked (AdlmMutex::Lock). To get around this issue, we can set up the following system variable:

MAYA_DISABLE_CASCADING=1

Usually a variable can be setup at system level. But Maya is particularly helpful in letting us set up Maya-specific variables directly in the Maya.env file, to avoid cluttering the system settings with customised variables. Location of Maya.env changes depending on our system. On Linux, it usually is located in either one of these paths:

  • ~/maya/version
  • ~/maya/

More information on how to work with/edit Maya.env file can be found here: Setting environment variables using Maya.env

This workaround can be also found on the Autodesk Knowledge Network


Where is my browser download in Autodesk Accounts?

We have done some updates on the Accounts site that may hide the Browser Download of our software. We added some logic to allow other Geos to auto-detect preferred language of download automatically and hence the behavior change. For some products you'll need to specify the Platform in order to see the More options link where you can do a Browser Download.

Please check out this screencast:

 

 

Here is a link to the screencast if the embedded video doesn't work for you:

https://screencast.autodesk.com/Main/Details/dc9c4279-f69f-4316-8c40-521d81437dc5


Extracting RPM using 7-Zip

7-zip

In some rare instances in which you can't use the RPM command to install the Linux Network License Manager [NLM], you can actually download the file on a Windows computer and use 7-zip to open and extract it.

7-zip-nlm

Autodesk Screencast:  http://bit.ly/1Gj1nif

We don't get many Linux inquiries into Product Support but I got 2 issues [above] today.

Reference

http://upandready.typepad.com/up_and_ready/2012/07/quick-start-setting-up-a-licensing-server-on-linux.html


General Licensing: Windows System Requirements [2016-2015] for the Network License Manager 11.12

Our latest server tools 11.12 system requirements can be found here:

Windows

http://help.autodesk.com/view/INSTALL_LICENSE/2015/ENU/?guid=GUID-110E37F7-724F-4416-94EE-A74234AAA8CB

http://help.autodesk.com/view/INSTALL_LICENSE/2016/ENU/?guid=GUID-110E37F7-724F-4416-94EE-A74234AAA8CB

Mac

http://help.autodesk.com/view/INSTALL_LICENSE/2015/ENU/?guid=GUID-53EE23D5-0665-4C11-8150-49055E3A2788

http://help.autodesk.com/view/INSTALL_LICENSE/2016/ENU/?guid=GUID-53EE23D5-0665-4C11-8150-49055E3A2788

Linux

http://help.autodesk.com/view/INSTALL_LICENSE/2015/ENU/?guid=GUID-2ECB565B-A0CC-4F83-9B84-D960641085B3

http://help.autodesk.com/view/INSTALL_LICENSE/2016/ENU/?guid=GUID-2ECB565B-A0CC-4F83-9B84-D960641085B3

Reference

http://upandready.typepad.com/up_and_ready/2013/04/general-licensing-windows-system-requirements-2014-for-the-network-license-manager-1111.html


How do I figure out how many seats are associated with each serial number in Autodesk Manage?

1. Log in to https://manage.autodesk.com

2. Select your product and expand the widget to view your serial numbers:

3ds-Max-ALL-1

http://upandready.typepad.com/up_and_ready/2012/10/understanding-licenses-on-subscription-and-not-on-subscription.html

3. Click on CONTRACTS & ORDERS, then your contract.

3ds-Max-ALL-2

The Contract should show up and you can view the Seats column.

3ds-Max-ALL-3


Tip: Distributed Servers + Options Files + Cascading

Distributed-Image

We recently published some info on distributed licensing this week and we are using the Autodesk Knowledge Network (AKN) to keep them up-to-date.

For this scenario, customers were wondering why a product is going to use a particular license server in a licensing pool.  It appears to be random but it is actually just following the cascading 'rule' [order]. 

How does cascading work with a Distributed License environment?
[via Tech Guru David Dembkoski]
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-does-cascading-work-with-a-Distributed-License-environment.html

This one is an advanced tip for setting up an options rule, it is rarely used and there is a reference to it here (Pre-AKN).

Can I reserve a certain amount of AutoCAD licenses to a specific group of users?http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Can-I-reserve-a-certain-amount-of-AutoCAD-licenses-to-a-specific-group-of-users.html

Here are some helpful reference articles:

Choosing a Network License Server Model for your Autodesk Product
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Choosing-a-Network-License-Server-Model-for-your-Autodesk-Product.html

Installing distributed server model
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Installing-distributed-server-model-s.html