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mental ray Standalone 2013: Product registration failed: 718E1,.

If you install mental ray Standalone 2013 on Linux and you will seee the following error at the very end of the installation process:

Product registration failed: 718E1,.

This is a rather confusing message that can be ignored.  The software, in fact, has been installed correctly.

Thanks to Ryan Harvey on our Maya QA team for  helping out on this post.

General Licensing: Windows System Requirements [2014] for the Network License Manager 11.11

Our latest server tools 11.11 system requirements can be found in the Wikihelp here:

Windows

http://wikihelp.autodesk.com/Installation_Help/enu/2014/Help/0075-Autodesk75/0101-Network_101/0102-Planning102/0107-Windows_107

Mac

http://wikihelp.autodesk.com/Installation_Help/enu/2014/Help/0075-Autodesk75/0101-Network_101/0102-Planning102/0109-Mac_OS_X109

Linux

http://wikihelp.autodesk.com/Alias/enu/2013/Help/0000-Alias_In0/0179-Autodesk179/0201-Network_201/0202-Planning202/0208-Linux_Sy208

Reference:

http://upandready.typepad.com/up_and_ready/2012/04/general-licensing-windows-system-requirements-2013-for-the-network-license-manager-1110.html

 

Network Licensing: Networking Error: Failed to obtain the IP address of the machine

Networking Error: Failed to obtain the IP address of the machine

Please verify that license server name is correct in LICPATH.LIC.  Please note that if there is DNS name resolution issue with your license server name, you can use your license server IP address instead of the server computer name in LICAPTH.lic.

LICPATH.LIC is the client license file and typically can be found in the program installation folder, let's take AutoCAD 2013 and Autodesk Maya 2013 for example.

AutoCAD 2013 its path is “C:\Program Files\Autodesk\AutoCAD 2013\LICPATH.LIC”

Autodesk Maya 2013 its path based on the supported oparating system is:

On Windows: “C:\Program Files\Autodesk\Maya2013\LICPATH.LIC”
On Mac:  /var/flexlm/maya.lic
On Linux: /var/flexlm/maya.lic

Please note that you can open LICPATH.LIC in Notepad (on a Mac or Linux use your plane Text Editor) and if needed modify/correct the license server name.

Here is the sample content of LICPATH.LIC file

SERVER licenseServerSystemName 000000000000
USE_SERVER

Please also verify that your license server service is running.

Setting up a license server on Windows

Setting up a license server on Mac

Setting up a licensing server on Linux

 

Network Licensing: FLEXnet License Finder

Network Licensing: FLEXnet License Finder

If you see FLEXnet License Finder windows when you start your Autodesk program and you have tried several times providing your license server name or specify the License file, please force quit the program (using Task Manager)  and manually update your client license file LICPATH.lic with the correct license server information. 

Please verify that license server name is correct in LICPATH.LIC.  Please note that if there is DNS name resolution issue with your license server name, you can use your license server IP address instead of the server computer name in LICAPTH.lic

LICPATH.LIC is the client license file and typically can be found in the program installation folder, let's take AutoCAD 2013 and Autodesk Maya 2013 for example.

AutoCAD 2013 its path is “C:\Program Files\Autodesk\AutoCAD 2013\LICPATH.LIC”

Autodesk Maya 2013 its path based on the supported oparating system is:

On Windows: “C:\Program Files\Autodesk\Maya2013\LICPATH.LIC”
On Mac:  /var/flexlm/maya.lic
On Linux: /var/flexlm/maya.lic

Please note that you can open LICPATH.LIC in Notepad (on a Mac or Linux use your plane Text Editor) and if needed modify/correct the license server name.

Here is the sample content of LICPATH.LIC file

SERVER licenseServerSystemName 000000000000
USE_SERVER

 Please also verify that your license server service is running.

Setting up a license server on Windows

Setting up a license server on Mac

Setting up a licensing server on Linux

Network Licensing: Error [-4.132.0] A valid license could not be obtained by the network license manager

Error [-4.132.0] A valid license could not be obtained by the network license manager.

This error indicates that all your available licenses are checked out from your network license server.  Please verify that license server still has available product licenses.

Please verify that license server name is correct in LICPATH.LIC.  Please note that if there is DNS name resolution issue with your license server name, you can use your license server IP address instead of the server computer name in LICPAPTH.lic

LICPATH.LIC is the client license file and typically can be found in the program installation folder, let's take AutoCAD 2013 and Autodesk Maya 2013 for example.

AutoCAD 2013 its path is “C:\Program Files\Autodesk\AutoCAD 2013\LICPATH.LIC”

Autodesk Maya 2013 its path based on the supported oparating system is:

On Windows: “C:\Program Files\Autodesk\Maya2013\LICPATH.LIC”
On Mac:  /var/flexlm/maya.lic
On Linux: /var/flexlm/maya.lic

Please note that you can open LICPATH.LIC in Notepad (on a Mac or Linux use your plane Text Editor) and if needed modify/correct the license server name.

Here is the sample content of LICPATH.LIC file

SERVER licenseServerSystemName 000000000000
USE_SERVER

Please also verify that your license server service is running.

Setting up a license server on Windows

Setting up a license server on Mac

Setting up a licensing server on Linux

 

Network Licensing: Error [-96.7.11001] A valid license could not be obtained by the network license manager

Error [-96.7.11001] A valid license could not be obtained by the network license manager

Please verify that your license server service is running:

Setting up a license server on Windows

Setting up a license server on Mac

Setting up a licensing server on Linux

 

Network Licensing: Error [-15.570.0] A valid license could not be obtained by the network license manager

Error [-15.570.0] A valid license could not be obtained by the network license manager

Please verify the following:

• Your license server is running.

Setting up a license server on Windows

Setting up a license server on Mac

Setting up a licensing server on Linux

• Your firewall is not blocking TCP/IP ports your license server service is running on (the default ports are 27000-27009 and 2080).

Tip: You can use Internet Explorer or Firefox to check if the ports used for licensing are open

Network Licensing: Error [0.0.0] A valid license could not be obtained by the network license manager

Error [0.0.0] A valid license could not be obtained by the network license manager.

You can try deleting CascadeInfo.cas file on your client workstation and then launch the program again.

Windows XP:

C:\Documents and Settings\All Users\Application Data\Autodesk\AdLM\CascadeInfo.cas

Windows 7:   

C:\ProgramData\Autodesk\Adlm\CascadeInfo.cas

If the above doesn’t help, please verify that your network license file contains the product FLEXnet license code for the product, or the cascading product.

2013: FLEXnet® feature codes for Autodesk products

2012: FLEXnet® feature codes for Autodesk products

2011: FLEXnet® feature codes for Autodesk products

2010: FLEXnet® feature codes for Autodesk products

Here is the link to the Autodesk Technical Solution, TS17532548, regarding the Understanding Cascade Licensing for Autodesk Products.

Please also verify that your license server service is running.

Setting up a license server on Windows

Setting up a license server on Mac

Setting up a licensing server on Linux

 

Teamviewer Quick Support to the rescue...

For customers that require remote desktop assistance, we are now using Teamviewer to remotely access your system.  The great thing is that it works on Windows and Mac and it's very fast.    

Just click on the Teamviewer icon below and run it!

       

    [Version 8 - 3.7 MB]                      [Version 8 - 10.4 MB]

Epilogue

As if March 27, 2013.  The Teamviewer Quick Support Modules have been updated to version 8 and with our new logo.

Teamviewer QS_win &  TeamViewerQS-mac-8

Quick Start: Setting up a licensing server on Linux

Here is a Quick Start Guide to setup a license server on Linux.  There are a lot of links here so my suggestion is to open the URLs in a new tab!

1.  Confirm the operating system is supported on Linux for setting up the Network License Manager:

Linux ®  32 or 64 bit on Red Hat®  Enterprise Linux 5.0 WS.

It may work with other flavours of Redhat based Linux but we may not support it. i.e. Centos, Fedora, Scientific Linux.

Reference:

http://wikihelp.autodesk.com/Alias/enu/2013/Help/0000-Alias_In0/0179-Autodesk179/0201-Network_201/0202-Planning202/0208-Linux_Sy208

2. .  You need download and install the NLM (Network License Manager) Software on the computer /license server:

www.autodesk.com/nlm-ipv4-linux
www.autodesk.com/nlm-ipv6-linux

The file is compressed using .gz and .tar.  You can also use Winrar to get you to the final .rpm file.

Reference:

http://upandready.typepad.com/up_and_ready/2012/04/general-licensing-windows-system-requirements-2013-for-the-network-license-manager-1110.html

To install the nlmipv4support_linux32.rpm, run this command to install the software:

su

<enter>

rpm -ivh /path/of/extracted/nlmipv4support_linux32.rpm

3.  You will need to obtain the hostname and the ethernet address / MAC address / lmhostid of the computer / license server that will be the Network License Manager.

a.  Launch a Terminal Window

b.  Go to the directory where lmutil is installed.

cd /opt/flexnetserver

c.  Retrieve the host name by entering the following in a Terminal:

./lmutil lmhostid -hostname

d.  Retrieve the hostname by entering the following in a Terminal:

./lmutil lmhostid 

4.  You will need to get your license file for the computer / license server.

a. Login to the Subscription Center and go to Contract Administration > Coverage Report to get your serial numbers:

http://www.autodesk.com/subscriptionlogin

b. Login to Register Once to get your license.

http://www.autodesk.com/register

a.  Validate your account information.

b.  Enter your serial number.

  

c.  Enter  your license server information.

  

Reference:  http://upandready.typepad.com/up_and_ready/2011/07/general-licensing-requesting-a-network-license-online.html

5.  Using a Text Editor or vi, create the license file.  The default name of the license file and location is:

/var/flexlm/adsk_server.lic

6.  To start the license server, you will need to run this command:

a.  Launch a Terminal Window

b.  Go to the directory where networ license manager is installed.

su

<enter>

cd /opt/flexnetserver

./lmgrd -c /var/flexlm/adsk_server.lic

To check the license server:

./lmutil lmstat -a -c /var/flexlm/adsk_server.lic

7.  Typically, for the client computers that need to run Maya or Mudbox,  the default name of the file and location is:

/var/flexlm/maya.lic
/var/flexlm/mudbox.lic

The contents of the client file is:

SERVER name-of-server-or-ip-address 0
USE_SERVER

8.  Download and review the Installation documenation here:

Licensing Guide for Media & Entertainment 2013 Products

Reference:

http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=8782084