Linux

Where is my browser download in Autodesk Accounts?

We have done some updates on the Accounts site that may hide the Browser Download of our software. We added some logic to allow other Geos to auto-detect preferred language of download automatically and hence the behavior change. For some products you'll need to specify the Platform in order to see the More options link where you can do a Browser Download.

Please check out this screencast:

 

 

Here is a link to the screencast if the embedded video doesn't work for you:

https://screencast.autodesk.com/Main/Details/dc9c4279-f69f-4316-8c40-521d81437dc5


Extracting RPM using 7-Zip

7-zip

In some rare instances in which you can't use the RPM command to install the Linux Network License Manager [NLM], you can actually download the file on a Windows computer and use 7-zip to open and extract it.

7-zip-nlm

Autodesk Screencast:  http://bit.ly/1Gj1nif

We don't get many Linux inquiries into Product Support but I got 2 issues [above] today.

Reference

http://upandready.typepad.com/up_and_ready/2012/07/quick-start-setting-up-a-licensing-server-on-linux.html


General Licensing: Windows System Requirements [2016-2015] for the Network License Manager 11.12

Our latest server tools 11.12 system requirements can be found here:

Windows

http://help.autodesk.com/view/INSTALL_LICENSE/2015/ENU/?guid=GUID-110E37F7-724F-4416-94EE-A74234AAA8CB

http://help.autodesk.com/view/INSTALL_LICENSE/2016/ENU/?guid=GUID-110E37F7-724F-4416-94EE-A74234AAA8CB

Mac

http://help.autodesk.com/view/INSTALL_LICENSE/2015/ENU/?guid=GUID-53EE23D5-0665-4C11-8150-49055E3A2788

http://help.autodesk.com/view/INSTALL_LICENSE/2016/ENU/?guid=GUID-53EE23D5-0665-4C11-8150-49055E3A2788

Linux

http://help.autodesk.com/view/INSTALL_LICENSE/2015/ENU/?guid=GUID-2ECB565B-A0CC-4F83-9B84-D960641085B3

http://help.autodesk.com/view/INSTALL_LICENSE/2016/ENU/?guid=GUID-2ECB565B-A0CC-4F83-9B84-D960641085B3

Reference

http://upandready.typepad.com/up_and_ready/2013/04/general-licensing-windows-system-requirements-2014-for-the-network-license-manager-1111.html


How do I figure out how many seats are associated with each serial number in Autodesk Manage?

1. Log in to https://manage.autodesk.com

2. Select your product and expand the widget to view your serial numbers:

3ds-Max-ALL-1

http://upandready.typepad.com/up_and_ready/2012/10/understanding-licenses-on-subscription-and-not-on-subscription.html

3. Click on CONTRACTS & ORDERS, then your contract.

3ds-Max-ALL-2

The Contract should show up and you can view the Seats column.

3ds-Max-ALL-3


Tip: Distributed Servers + Options Files + Cascading

Distributed-Image

We recently published some info on distributed licensing this week and we are using the Autodesk Knowledge Network (AKN) to keep them up-to-date.

For this scenario, customers were wondering why a product is going to use a particular license server in a licensing pool.  It appears to be random but it is actually just following the cascading 'rule' [order]. 

How does cascading work with a Distributed License environment?
[via Tech Guru David Dembkoski]
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-does-cascading-work-with-a-Distributed-License-environment.html

This one is an advanced tip for setting up an options rule, it is rarely used and there is a reference to it here (Pre-AKN).

Can I reserve a certain amount of AutoCAD licenses to a specific group of users?http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Can-I-reserve-a-certain-amount-of-AutoCAD-licenses-to-a-specific-group-of-users.html

Here are some helpful reference articles:

Choosing a Network License Server Model for your Autodesk Product
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Choosing-a-Network-License-Server-Model-for-your-Autodesk-Product.html

Installing distributed server model
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Installing-distributed-server-model-s.html


Maya 2015 + Standalone + Linux = Can't Automatically Activate

I recently solved a really old case last week in which Maya 2015 SP5 on Linux would not auto-activate, even though you have an internet connection.  This week, the issue came up again but in EMEA.

Maya-2015-Linux

The solution is quite easy, you just need to run this hotfix:

http://knowledge.autodesk.com/support/autocad/downloads/caas/downloads/content/autodesk-licensing-hotfix-poodle-ssl-v3-vulnerability-cve-2014-3566.html

If we didn't do this, we would need to manually activate Maya on Linux using the method below:

1. Run Maya and close the wizard because it can't auto-activate.
2. Go to  /tmp folder and look for the MAYA_2015_0_F_USLongCode.xml and email it to Product Support. i.e. Create a case.
3. We generate an activation code based on the xml file.
4. Launch Maya and there is a Browse button to load the activation xml file.


Maya crashing and Preferences

Maya

I used to support Maya way back and when Maya crashes, the #1 tip is to solve the problem was to use Maya with default preferences.  The location of the Maya preferences is noted in this article.

ENHANCED TIP:  Please rename the preferences instead of deleting them!

"I would like to ask everyone to stop fully deleting preferences folders when trying to isolate an issue. If deleting preferences fixes the problem, we just lost the evidence of what caused the problem in the first place.

If there is no issue being investigated, feel free to delete them. But when investigating an issue, a better habit is to rename the preferences folder with a descriptive name. Maya will launch with default preferences after that. The renamed folder can be sent to QA/DEV by logging a case into Product Support.   We can use preserved preference files many times to discover what was original software defect/problem." via Maya QA Ryan Harvey.

Reference:

http://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Reset-Maya-to-Default.html