The Pitfalls of Security

Pitfall!_CoverartSecurity software is normally a good thing. It can protect you from all kinds of hazards, whether it be computer viruses, data loss, or ponds full of crocodiles. But sometimes it protects a bit too well.

One example we ran into recently has to do with a program called InterGuard DataLock. That program locks down data on a computer so it can't be copied externally, like through email or a USB drive.

The problem is, it also locks down the files used by Autodesk desktop subscription licensing. InterGuard DataLock doesn't give you the option to exclude the desktop subscription files from being locked down, so the only way to get it working is to uninstall InterGuard DataLock.

The following article provides the details:

Installation error referencing /SecondRun and /FirstRunThreadId


Sometimes an install failure can be a symptom of a larger problem with Windows. Such was the case in an issue we encountered recently.

At first the error message didn't seem particularly useful. It simply says "Error", with a path to a file in the Windows temp folder, along with some command line arguments. As it turns out, the problem lies with the Windows temp folder itself.

There are a couple of workarounds for the issue. First, you can simply log in with a different Windows account (which will have a different Windows temp folder) and install the software in that account. The other workaround is to move the location of the Windows temp folder. You can find the details in the following article:

Autodesk Application Manager - Unrecoverable Error

We're hearing reports that some customers are getting the following error when they try installing the recently released service pack for Autodesk Application Manager:

"Autodesk Application Manager has experienced an unrecoverable error - please exit and restart."


It turns out the error is benign and can be ignored. You can find the details in this article:

Including Newest Autodesk Application Manager During Install


With the release of version 5 of Autodesk Application Manager a few weeks ago, we've started getting questions about including the new version when you either install or create a deployment for an Autodesk product. The version that gets installed by default is version 4, and you then need to download version 5 from within Autodesk Application Manager. That's not a huge deal if you're only installing the software on one computer, but it can be a gigantic headache if you're deploying to hundreds of computers.

This article shows how to include version 5 during the install / deployment creation process:

Establish an Internet Connection to Continue (Reprise)

I'm starting to have nightmares where a huge creature is chasing me through a dark forest. I can hear it behind me, laughing maniacally as it crushes trees in its relentless pursuit. Just when I think I'm about to escape, I trip over a root and go sprawling on my face. As I brace for the horror I know I'm about to experience, the stench of the beast's hot breath filling my nostrils as it moves in for the kill, I glance behind me and see this:


Ok, so maybe I'm exaggerating a bit. But the "Establish an internet connection to continue" error has been causing us grief for a while. Not only is it poorly worded (99% of the time the internet connection works just fine, as customers are very happy to tell us), but there are also several things that can cause the error, making it an absolute joy to troubleshoot.

Brad Hurley, one of the tenacious troubleshooters on the Autodesk Installation & Licensing team, found another potential cause for the error. It turns out that if "Use SSL 3.0" is unchecked it can cause the error.


We've updated the following article with the new information:

Adding a Service Pack to Navisworks Manage 2016 network deployment.

This is a workaround to include Navisworks Manage 2016 SP2 to your network deployment of Navisworks Manage 2015 in case you were not able to add the SP via Application Manager.

1.Download Navisworks Manage 2016 Service Pack 2 from the link below.

 2. Place Autodesk_Navisworks_2016_Service_Pack_2_Multilingual_Manage_64bit.msp file in your  Navisworks Manage 2016 network deployment x64\NAVMAN\ folder.

3.Open your Navisworks Manage 2016 network deployment ini file (you can find the file in your deployment Img folder, 'your_deployment_name.ini') in Notepad add the path to  Autodesk_Navisworks_2016_Service_Pack_2_Multilingual_Manage_64bit.msp under Navisworks section in PATCHES=.



4. Save the ini file