Luckily for me, the time zone that I am working in happens to be the time when something cool happens like 2 million page views!
I did a quick Google search for 2 million and I found this cool site.
We like to thank everyone in the community that visits our site, everyone on the Product Support Team that helped with a post, Autodesk Management that sponsored our vision, the Development & the Quality Assurance Teams that gave us deep insights on the Install & Licensing Framework.
Please boldly install, configure & deploy Autodesk software to boldly go where no man [or woman] has gone before.
The Up and Ready Blog Team
For users of this site and the blogs from Autodesk, we have had some outages [Typepad] from last week. For details on the problem, please check it out here:
Recently, I was given some data on the Top 5 forum post activities in the Install & Licensing Discussions group and we were trying to figure out a way to solve them. So drum roll please, I am hoping to post the Top 5 forum issues each month. I will try to highlight knowledge base articles, workflows, tips, & tricks as necessary.
3DS Max 2014 for mac OSX
This falls into the realm of product development. Some products run natively on the Mac and some require Parallels or VMWARE Fusion to run and noted in the Run Windows products on the Mac section page below.
If the product is listed in the in the Run Windows products on the Mac, this means we have tested it in our QA department. For example, Autodesk Simulation CFD 2014 would not be certified to run on a Mac running with Parallels or VMWARE Fusion.
The next issue would be the video card on the mac. You can use the Certified Hardware page below to see if we have tested the video hardware against the Autodesk product you are trying to run.
Some Products Fail to Install, Result 1603
I am going to be honest, if you see this error, this basically means the install failed and it can be caused by anything! This error code can happen with any product installation, i.e. Microsoft Office, Adobe Photoshop etc. We do have a basic article on figuring out the problem and if it's Autodesk related, you can go here:
Communication Failure Error with installation
This one is about knowing what type of download you want to use: Install Now, Download Now or Browser Download. Please check out the following solutions & blog posts:
Unable to activate Maya 2014 error 110
This issue is resolved and the trick is to remove Maya on the Mac correctly. It is noted here:
Registration-Activation Error (0015.111)
This is a Front Desk issue and they may need to provide new activation codes for your Autodesk product. They may send you a private message via the forum.
When we start the troubleshooting process whether it came from cases, forum posts etc, we may document a workaround internally [unvalidated], once we re-use the unvalidated solution again, we will validate it and get the publishing team to post the solution in our Knowledge Network. You may have noticed some one-off solutions on our blog like:
I have posted the solution internally [unvalidated] and externally via the blog so that the community knows of the problem.
Our very first blog post was on 05/19/2011. Since that time we have 728 blog posts that deal with installing, configuring and deploying Autodesk software! To get to the ones that we use often, we have a couple of search parameters using Google that can cut though the digital data.
In an effort to save time, I moved the Search box from the 3rd column (default for typepad) to the 1st column underneath our logo the construction crane!
The search parameters that I use are:
For other interesing posts:
This is an interesting article regarding Autodesk Design Review 2013:
Here is another tip, you can also use Autodesk Navisworks Freedom 2014 or Autodesk Trueview 2014 to open/view Autodesk dwf or dxf files. Both of these Autodesk programs are free*.
*Free products are subject to the terms and conditions of the license agreement that accompanies the software.
As of April 2014, all the products have been updated to 2015.
A lot of bloggers, resellers, Expert Elite forum users and Autodesk customers that are searching the web for answers, you may find this helpful. In this example, we are using a long URL to confirm that it will not re-direct to the new Autodesk Knowledge Network solution location.
1. If you put this long URL solution into Google:
It references to Autodesk Maya 2014 Service Pack 4.
If you click on the link, it will re-direct you to the Maya Support (AKN) page. You can then search for the Service Pack in the Maya Support page.
2. As a workaround, you can also go to the Google cache of that page to get the download.
3. If you re-use a lot of solutions, you can re-create working re-directed solutions by getting the TS/DL number and putting it at the end of the url template below:
b. Get TS or DL # from the Google cache page.
4. If you use this short URL, it will get you to Maya 2014 SP4 correctly.
Technical Solution (TS) or Download Link (DL) short URL
Autodesk Knowledge Network URL
Here is another tip from the Autodesk Knowledge Network Team:
The "old" URLs contain an ID field "id=#####" as noted below:
That number is a unique identifier that can be added to one of the following URLs depending on the type of content:
Knowledge Base Article:
Using the example above, a corrected URL is:
We have recently updated the "knowledge engine" on the Autodesk site. This means that some of our solutions that were traditionally searchable via Google may not work anymore because it has been indexing our data as Technical Solutions (TS). In some instances, they do get re-directed but sometimes they don't. For example, the Technical Solution [TS13587543] below may not work:
As a workaround, you can use a Google cached version of the solution [or any cached solution]:
Please note that most of the solutions do indeed work and have proper re-directs:
For advanced users that deploy our software in the USA, this is going to be a Thanksgiving treat for you. We have had occasional requests to assist in uninstalling our software via a command line. This is unsupported because there are a lot of variables in your corporate network and complexity with various other software installed via pre-requisites etc.
This tip is really about getting the GUID (Product Code) for our products.
1. Download Orca. Use this tool with EXTREME caution! If you edit, modify or save a change in a .msi or .mst file with this tool, you render your software (via Setup.exe) inoperable.
Danger, Will Robertson!
2. Search for the .msi files in our installer. In our example, we are trying to find the GUID (Product Codes) for Product Design Suite Premium 2013.
3. Use Orca and open the .msi file.
A video demo is here: Orca-productcode-guid.mp4
Now, you can check out this post to see what we did with the GUID (Product Code):
Thanks to Hashim Mundol for sharing this workflow with the community. Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.
NOTE: Product Support does not support Orca. It is a developer tool so please do NOT log a case for product support to troubleshoot this tool/workflow. The only 'supported' method that we will 'officially' endorse is to use a user interface via the Control Panel, Microsoft Fix it, or the 2014 Uninstall Tool.