Up and Ready: Weblogs

Cool: New Autodesk Logo

For more info on the rebranding, check it out here:

http://inthefold.typepad.com/in_the_fold/2013/02/not-your-fathers-autodesk.html

http://designandmotion.net/autodesk/autodesk-origami-branding/

http://autodesk.blogs.com/between_the_lines/2013/02/new-autodesk-logo-unveiled.html

Posted by David Lau at 06:13 PM in Weblogs | Permalink | Comments (0)

Cool: Pixlr = Free Image Editor

Our copy of Adobe Photoshop 6 died recently. The computer that it was installed on passed away. As a blogger, I need to edit images a lot and this free* online tool fits the bill....

For details, check it out here:

http://usa.autodesk.com/adsk/servlet/pc/index?id=17483004&siteID=123112

The most popular online photo editor in the world is here:

http://pixlr.com/

Thanks to Nelson Cruz for sharing this with me.

*Free products are subject to the terms and conditions of the end-user license and services agreement that accompanies the software.

Reference

http://upandready.typepad.com/up_and_ready/2011/09/windows-useful-3rd-party-utilities.html

Posted by David Lau at 04:15 PM in Weblogs | Permalink | Comments (1)

On this day January 30th, 1982, 31 years ago a small group of people held an initial meeting in Marin County California to organize what became Autodesk. They risked it all including all the money they cold scrape together and it paid off for millions of people from employees, customers, partners, and investors.

Please check out the story here: Between the Lines [ All things Autodesk & Technology ] !

This is a photo of some of the Install and Licensing [Flying] Team members in San Francisco in front the Autodesk Gallery [ground floor] in 2012.

Posted by David Lau at 07:17 PM in Weblogs | Permalink | Comments (1)

FAQ: SOS Students that need help

Autodesk has a great student program in which you can download and use our software for educational purposes at:

http://students.autodesk.com

There are some tips and tricks for getting some assistance...

1. Use Matthew – Autodesk’s Automated Virtual Assistant by clicking Need Help?

2. Ask Matthew some basic questions. We will be adding some more Artificial Intelligence to him as we build him up a bit more...

3. Select an issue and type a question and if the question is really "difficult" and you have an opportunity to get to a form to post that "difficult" the question as well.

4. Another tip for EDU users of the software is noted in this blog post:

http://upandready.typepad.com/up_and_ready/2012/04/quick-start-some-tips-when-using-installing-commercial-and-edu-versions-of-our-software.html

Posted by David Lau at 10:40 PM in Weblogs | Permalink | Comments (2)

The Importance of Customer Error Reports (CER)

Althought this has been blogged about a few times before on Without a Net and our very own Being Civil, I thought it needed a refresh to let you know how important these can be for us here in Support, you (the users), and the Development Team.

Please check out the full blog post via Being Civil team.

Posted by David Lau at 09:01 PM in Weblogs | Permalink | Comments (0)

Cool: The AutodeskCare Customer Service Blog

We [-the Systems team-] can help you install it, they [-the Customer Service team-] can help you license it. Meet some of the faces on the Customer Service team via there new blog:

http://autode.sk/IlWtTu

So, don't be bashful. Drop by our Twitter home or AutodeskCare blog, say "hi", follow us and then tell all your friends and colleagues about Autodesk's new customer care channel. We'll leave the light on for you! :)

BTW, we have been escalating cases to them and vice versa in order to help the customer [-you-] a bit faster.

Posted by David Lau at 08:42 PM in Weblogs | Permalink | Comments (1)

Where is the Subscription Login link?

We have been getting a lot of chatter on where the link is to get into the Subscription Center. This was the Autodesk Subscription site circa 2011:

http://www.autodesk.com/subscription

To get the Subscription Center now, you need to click on Get Started button:

The new Subscription program includes 2 additional benefits:

1. Access Autodesk 360 (Cloud benefits)

2. Sign In to Subscription Center (Download the upgrades, Request flexible licensing terms, Technical Support)

During the usabilty testing of the site, when there were 2 links (one to sign in to the Autodesk 360 and another to sign in to Subscription Center), it presented some confusion to the test users and it sent them into a loop. As a result, the main site has one clear and prominent “Get Started” button to access all pages.

Personally, I have never had this issue because I have been using this shortcut URL:

http://www.autodesk.com/subscriptionlogin

Reference:

http://forums.autodesk.com/t5/Installation-Licensing/subscription-login/td-p/3394241

Posted by David Lau at 09:06 PM in Weblogs | Permalink | Comments (1)

Announcing Autodesk AEC DevCamp (June 6-7) and Manufacturing DevCamp (June 13-14)!

Join us at Camp this Summer!

Announcing Autodesk AEC DevCamp (June 6-7) and Manufacturing DevCamp (June 13-14)!

Register by April 30^th to get the $100 early bird discount!

DevCamps are held every other year where software developers like you can learn to get the most from your time and effort working with Autodesk platform technologies. The two industry specific Developer Camps include several tracks catering to the learning needs of beginner and expert software developers – as well as a business track for start-ups looking to develop and leverage their relationship with Autodesk. Come to Camp and get two days of face to face learning and help from Autodesk software engineers – the same Autodesk software engineers developing and supporting the Autodesk technology you work with every day.

You can also join us for a third day at "DevLab" where you can work on your hardest coding challenges with an Autodesk software engineer looking over your shoulder giving you immediate help and advice. Bring your laptop and work on your code as you'd normally do in your own office – the difference is that you have a team of DevTech experts (the same people who answer your questions through DevHelp Online) available to review your code if you'd like, answer your questions, and make suggestions.

Cloud and Mobile Classes

New for this year's DevCamps are several classes on helping you get started developing apps based on Cloud and Mobile technologies. Learn how to build your first Cloud app integrated with your favorite Autodesk product – and how you can make it available "everywhere" through browser and mobile user interfaces. Have you been considering building your first app for the iPhone, iPad or Android device but holding back because of fear of lost hours thrashing while learning the new technology? DevCamp includes classes that will show you how to quickly and easily create your first "Hello World" app for iOS and Android - with a design and graphics twist.

AEC DevCamp, June 6-7 (outside of Boston)

You can attend beginner and expert classes on developing solutions with Autodesk® Revit® (all flavors including Server), AutoCAD® Civil 3D®, Autodesk® Infrastructure Map Server, Autodesk® Vault, Autodesk BIM 360, Autodesk Project Vasari, Autodesk® Green Building Studio®, Autodesk® Navisworks®, and several more Autodesk AEC technologies. Hear from Autodesk's AEC Leadership including Vice President Jim Lynch. Learn firsthand about developing a new Cloud based business leveraging Autodesk technologies from the Co-Founder of Horizontal Systems (recently acquired by Autodesk) Jordan Brandt.

Complete list of classes being offered at AEC DevCamp found here.

Register to attend the AEC DevCamp here.

Optional AEC DevLab, June 8, requires a separate registration here

Manufacturing DevCamp, June 13-14 (in Portland)

You can attend beginner and expert classes on developing solutions with Autodesk® Inventor® (including Inventor ETO), Autodesk® Vault, Autodesk® Navisworks, Autodesk PLM 360, and several more Autodesk manufacturing technologies. Hear from Autodesk's Manufacturing Leadership including Executive Vice President Robert "Buzz" Kross. Learn about new technologies Autodesk is working on from the head of our "Fusion" Product Management Team Kevin Schneider.

Complete list of classes being offered at MFG DevCamp found here.

Register to attend Manufacturing DevCamp here.

Optional MFG DevLab June 15, requires a separate registration here

Posted by Hashim Mundol at 05:54 PM in Weblogs | Permalink | Comments (0)