We recently had a case in Product Support and it was a tricky scenario to troubleshoot. In this case, the Journal files in Revit pointed us in the right direction. When launching Revit 2012 on Windows XP x64, we were getting the following error:
The tricky part is that Windows Automation API download is not available for Windows XP x64.
http://support.microsoft.com/kb/971513
With the Journal file, we were able to confirm that one of the 3rd party Add-ins/Plug-ins was causing the problem.
0:< Added new API pushbutton 35018, name Pinnacle, class EPPSRevit.LaunchPinnacleCommand, assembly C:\Program Files (x86)\Eagle Point\Pinnacle Series\Apps\Revit\EPPSRevit2012.dll, vendorId EGPT, vendor description .
Thanks to John Bauer for sharing this tip.
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