We had an interesting scenario come in and the user was not able to get the Getting Started Videos in AutoCAD to work. Some important notes about 32 & 64 bit web browsers and Adobe Flash:
Adobe Flash
1. Flash Plug-in 32 bit is 10.x.
2. Flash Plug-in 64 bit is 9.x
Web Browsers
1. Internet Explorer 8 have a 32 bit and 64 bit version installed by default.
2. Internet Explorer 9 may be 32 bit or 64 bit but you can't really tell unless you open the Task Manager.
3. Google Chrome is 32 bit
4. Mozilla Firefox is 32 bit.
The Autodesk help files require the lastest version of Flash to work so if you are running Internet Explorer 9 and you don't see the videos, you are probably running the 64 bit version of it.
To easily resolve your issue, you will need to downgrade your Internet Explorer 9 to Internet Explorer 8.
http://windows.microsoft.com/en-CA/windows7/how-do-i-install-or-uninstall-internet-explorer-9
Then run Internet Explorer 8 (32 bit) and upgrade your Flash to 10.x.
Thanks to Chukwuma Chidozie for sharing this tip.
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