Downloading Software: Suites + Internet Explorer + Pop-up's

I typically prefer using a Browser Download of our software but one of the more interesting granular details on using Internet Explorer to download the software is that you must enable Pop-Ups.

1.  Most of our Suites are more than 1 part.  If you see the name name_of_product_001_005.exe, you need 5 parts.

2.  Use a Browser Download if you are installing it on multiple machines so that you can deploy it easily. Also, you will save bandwidth on your network because you are only downloading the software once.

3.  If you can't get more than 1 part, please reset Internet Explorer and enable Pop-Ups in the download section in the Subscription site.  To reset your Internet Explorer, check out this KB:

http://support.microsoft.com/kb/923737

For additional details and a demo of how to setup your Internet Explorer correctly, please check out this demo:

Video:  IE-settings-browser-download-Suite

Reference

http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html

Comments

[Stefan O]

One thing I found very confusing is the *multiple* simultaneous pop-ups you get when using this method. They come up on top of each other so naturally you think the other is just a duplicate and you cancel it but it's actually not. I had to contact @AutodeskHelp just to find out how to download the second part and it was right there.

The first method I tried was actually the Download Now method but this came down as a folder with a gazillion files and it was definitely not what I wanted since I had to redistribute it. The documentation says you should use this for installation on a different computer but really, copying all those files over the network or to a USB key is not something I'd want to do.

So it seems that there is room for improvement to the Autodesk download experience.

[David Lau]

Thanks for your comments. This issue really affects Internet Explorer. I just tested this in Chrome and Firefox and it behaves as expected.

[Jared]

If it wasn't for this post I'd still be trying to figuring out why I'm still missing files! Thank you thank you thank you!!!!