Up and Ready

Autodesk 2017 Software running as Restricted user Certificate revocation check fail

Some customers have reported Autodesk 2017 product crash on initial launch for certain users with restricted permissions and certain group policies applied.

After some research we found the root cause of the failure is an invalid registry value set,  with Group Policy (from old .adm file) or other scripts.

 

"This error occurs when the 'State' value of below mentioned registry key is incorrectly set. This value corresponds to the Internet Explorer security setting "Check for publisher’s certificate Revocation" and "Check for signatures on downloaded programs"

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing
You can find a key with the name ‘State’. By default the values is set to – ‘23c00’"

 

more details on this key.

https://support.microsoft.com/en-us/help/2715304/error-message-when-you-try-to-validate-a-copy-of-windows-the-cryptographic-operation-failed-due-to-a-local-security-option-setting

 

 

 

Setup.exe – Entry Point Not Found AdDownload.dll.

During Autodesk Infrastructure Design Suite Premium 2015 installatin, if you receive error Setup.exe – Entry Point Not Found, AdDownload.dll

 

To resolve this issue you can copy the following DLL files from your Autodesk Infrastructure Design Suite Premium 2015 installer (x64\audadmin\MRF\Setup\Setup\) to C:\Windows\SysWOW64 and run Setup.exe:

addlm.dll
addownload.dll
mc3.dll
lzma.dll
zlib.dll

 

Thanks to Jason Rhodes for sharing this tip with the community. 

Start Tab and Help window do not display correctly in AutoCAD 2016

If your AutoCAD 2016 looks like this:

Please check out this article:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Start-Tab-and-Help-window-do-not-display-correctly-in-AutoCAD.html

Thanks to Jeffry Asbury for sharing this with the community.

AppLocker + Deployments + The installation is forbidden by system policy. Contact your system administrator.

You learn something new every day!  I never even have heard of AppLocker and it's affect [i.e. security] on deployments. Please check out the article below for details:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/The-installation-is-forbidden-by-system-policy-Contact-your-system-administrator-566-8530.html

Thanks to Matt Fieder for sharing this tip with the community.

AutoCAD [Electrical] Online Help not working

In this episode of tenacious troubleshooting, I was assisting a customer that was having issues accessing the Online help for AutoCAD Electrical 2015.

When the user tried to install the AutoCAD Electrical Offline Help, it didn't work because of VCRedist problem so we hacked it out from the setup.ini using this workflow:

https://screencast.autodesk.com/Main/Details/d0666815-9c8e-4457-aa3e-d7bdd26a47ae

Once it was installed, the help was blank, so we needed to configure the AMD Catalyst Control Center for maximum performance because it was a consumer video card:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-Help-Feed-Welcome-and-New-Tab-screens-appear-all-black.html

Once we got that going, we need to go back to try to figure out the problem with the Online help and it was a relatively easy fix noted below:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-Help-will-not-connect-to-online-servers.html

We needed to extrapolate this Internet Options settings from this article:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Meta-licensing.html

Thanks to Ted Moreau for confirming that this solution worked.

Configure Revit 2014 + Globe Link Addon + Google Earth

If you use Revit 2014 with the Globe Link for Autodesk Revit 2014 [Release Date: 2013-05-03],  please note the following article if you get an error that you need the Google Earth.msi file.

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Revit-2014-and-Configuring-Globelink-Addon-5-x.html

Thanks to Amy Nowacki for confirming that this solution worked.

The easy way to restart the licensing service [NLM] on Mac OS X

During our recent Webinar on Setting up a license server on Mac and Linux, we were able to set up an automatic restart of the license server the easy way on Mac OS X. Please check out the article below:

http://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-start-license-server-on-Mac-OS-X-automatically.html

Please check out our Webinar at:

https://www.youtube.com/watch?v=RK2EUX9dN1o&list=PL_6ApchKwjN8QmecyK-Hb8vJ8zIgyqj7d&index=14

Thanks to the guru Avto Chachava for sharing this tip with the community.

Autodesk InfraWorks 360 2015.3 and Autodesk® InfraWorks® 2015.3 close unexpectedly on startup

Please check out this solution for the workaround:

http://knowledge.autodesk.com/support/infraworks-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Autodesk-InfraWorks-360-2015-3-and-Autodesk-InfraWorks-2015-3-close-unexpectedly-on-startup.html

Thanks goes to Alison Gangler for alerting us of this possible issue with Infraworks!

The easiest way to append the results of a log file in lmtools.exe!

First of all, I wanted to thank Hashim Mundol for showing me this awesome tip.  As everyone knows, when you stop and start the license server with lmtools, the log file will be overwritten so you will not know what happened before you stopped the service.

To append the log file results easily, just add a + sign to the Path to the debug log file.

You can also do this the hard way by creating an options file as well.  It is on page 158 of the License Administratrion Guide (11.12.0).

Reference

http://upandready.typepad.com/up_and_ready/2014/06/the-basics-of-creating-an-options-file-for-your-license-server.html

Here are some other EASY posts:

http://upandready.typepad.com/up_and_ready/2012/07/the-easiest-way-to-reset-autocad.html

http://upandready.typepad.com/up_and_ready/2014/10/the-easiest-way-to-reset-autocad-for-mac.html

Tips and Tricks for the Autodesk Network License manager 

http://upandready.typepad.com/up_and_ready/2015/01/the-easiest-way-to-append-the-results-of-a-log-file-in-lmtoolsexe.html

TIP: Network Booting (PXE) + Lenovo Thinkstations

The very first task we needed to do at Autodesk University [AU] 2014 was install Windows 7 via Net Boot (PXE) from a default Windows 7 image on the server to hundreds of computers.  

Normally, when you hit F12 to get to the boot option, the system will wait for user intervention before going to the next step.  i.e. F12, System will wait, Choose Network (PXE) option.  For the Lenovo Workstations, the BIOS will boot into Windows if you wait too long in the Net Boot option. i.e. F12, System waits for 30 seconds and if there is no user intervention, it will boot straight into the local install of Windows.

Why would this be an issue?  You can't batch turn on a bunch of computers to quickly image them.

Scenario 1 with HP & Dell Workstations

Turn on Computer 1, F12
Turn on Computer 2, F12
Turn on Computer 3, F12
Turn on Computer 4, F12
Turn on Computer 5, F12

This can take a couple of minutes but you then loop back to Computer 1, you can choose the Network option and the Computer will connect to the imaging server to get a default Windows 7 image loaded.

Scenario 2 with Lenovo Workstations

Turn on Computer 1, F12, the system boot into default Windows if you don't choose Network within 30 seconds.  

This workflow requires you to be at the workstation during the entire boot process.

Solution

For the Lenovo Workstations, just unplug the keyboard before turning on the computer and it will automatically boot into Network mode, then plug-in the keyboard afterwards.

Below is another post about various computer configuration issues dealing with keyboards, mice and monitors:

http://upandready.typepad.com/up_and_ready/2012/05/autocad-2013-for-mac-splash-screen-disappears-solution.html