Up and Ready

SketchBook iOS: This app is not compatible with your device.

I am back, sort of.  I am currently on the SketchBook QA team and we are getting a lot of tickets on this topic so I wanted to share this with the community. 

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If you get this error when trying to update SketchBook from 3.7.4 to 4.0.4 on an iOS device:  This app is not compatible with your device. 

DO NOT DELETE IT FROM YOUR iPad OR iPhone!  If you delete it, you will not be able to re-download it from the AppStore because the version on our AppStore is 64 bit.   Believe it or not, there are iOS devices are 32 bit or 64 bit and the easiest way to tell is by processor type.  You just need to know this one rule:

Any iOS device with an A7 Processor or higher  is 64 bit.

We have a long list of compatible hardware and it is noted on the SketchBook iOS product page:

Compatibility: Requires iOS 9.1 or later. Compatible with iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad Wi-Fi (5th generation), and iPad Wi-Fi + Cellular (5th generation).

For more information on 64 bit support on iOS from Apple,  go here:

http://www.macworld.com/article/3163248/ios/the-future-of-ios-is-64-bit-only-apple-to-stop-support-of-32-bit-apps.html

If you need to backup your older version of SketchBook, you can back it up via the iCloud.

https://support.apple.com/en-ca/HT204247

If you decide to upgrade your iPad that has A7 Processor or higher,  you are still entitled to the upgrade to SketchBook 4.0 for free.  You just need to download from the AppStore and restore it.

https://help.sketchbook.com/knowledgebase/restore-sketchbook-3-x-app-purchase/

I have also talked about 32 and 64 bit computing back in 2011 from this older Up and Ready Blog post:

http://upandready.typepad.com/up_and_ready/2011/09/general-systems-what-is-the-difference-between-32-and-64-bit-computing.html

Epilogue [June 13, 2017]

We have fixed the back end systems from Apple to resolve this issue.  You can now download a 32 bit app if you are on a 32 bit device.  Thanks to Andy Chang and the Development team for resolving this issue!

 

The Power of Process Monitor

Process Monitor is a handy tool that we use sometimes when we need more information about what is happening on a computer when an Autodesk product is throwing an error. It can be a bit daunting because Process Monitor captures TONS of information, so it's challenging wading through thousands of lines of information to find the one line that actually pertains to the error. But sometimes Process Monitor is a lifesaver, particularly when we encounter an error that none of us has seen before.

I encountered one such error earlier today. The error message is "The application was unable to start correctly (0xc0000022). Click OK to close the application."

That error is similar to "The application was unable to start correctly (0xc0000142)" so I immediately guessed it was related to the AppInitDLLs registry key. However, in this particular case, that registry key was completely empty. Event Viewer had absolutely nothing related to the error, so I turned to Process Monitor to try to get some idea about what was going on.

One of the first things I search for in Process Monitor is "ACCESS DENIED". That's the message it will give if there are any problems accessing files/folders/registry keys. Lo and behold, there was an ACCESS DENIED message pointing to C:\Windows\System32\mfc140u.dll. Checking the Security tab for that file showed this lovely message:

Well that certainly didn't seem right, so I ended up having to take ownership of the file so I could fix the permissions. Once Full Control permissions had been granted to the current user for that file, the error went away. And now we have this lovely knowledge article in case we ever encounter this error again:

The application was unable to start correctly (0xc0000022). Click OK to close the application.

Digging through a Process Monitor capture isn't anybody's idea of a good time, but sometimes it's the only thing that will help you find that needle in the haystack.

At Last!

I'm very pleased to announce that Microsoft has finally updated their installation Fixit tool to work on Windows 10. No more need to manually delete registry keys on Windows 10 (well, for the most part).

You can download the Fixit tool here:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Setup.exe – Entry Point Not Found AdDownload.dll.

During Autodesk Infrastructure Design Suite Premium 2015 installatin, if you receive error Setup.exe – Entry Point Not Found, AdDownload.dll

 

To resolve this issue you can copy the following DLL files from your Autodesk Infrastructure Design Suite Premium 2015 installer (x64\audadmin\MRF\Setup\Setup\) to C:\Windows\SysWOW64 and run Setup.exe:

addlm.dll
addownload.dll
mc3.dll
lzma.dll
zlib.dll

 

Thanks to Jason Rhodes for sharing this tip with the community. 

Building Design Suite Ultimate 2016 + Inventor 2016 = Update Error 1328

For users of Inventor 2016 that was installed from  the Building Design Suite Ultimate 2016, you will get this error when trying to update it:

Please check out this article to solve your problem:

http://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-1328-when-installing-Update-1-for-Inventor-2016.html

Thanks to Aaron Maller for sharing this tip with the community.

Installing AutoCAD 2015 on Windows 10 + .NET 4.5 Error Workaround

As we start getting more cases on Windows 10, our offical support statement is noted here:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Windows-10-support-for-Autodesk-products.html

I would like to thank ar.zaher for posting this tip to the community in regards to installing AutoCAD 2015 on Windows 10:

http://forums.autodesk.com/t5/autocad-architecture-general/this-is-how-to-install-autocad-2015-to-windows-10/td-p/5671933

Reference

http://upandready.typepad.com/up_and_ready/2015/07/windows-10-support-please-upgrade-cautiously.html

http://upandready.typepad.com/up_and_ready/2015/07/microsoft-fix-it-will-not-work-on-windows-10-yet.html

 

 

Installation error referencing /SecondRun and /FirstRunThreadId

Sometimes an install failure can be a symptom of a larger problem with Windows. Such was the case in an issue we encountered recently.

At first the error message didn't seem particularly useful. It simply says "Error", with a path to a file in the Windows temp folder, along with some command line arguments. As it turns out, the problem lies with the Windows temp folder itself.

There are a couple of workarounds for the issue. First, you can simply log in with a different Windows account (which will have a different Windows temp folder) and install the software in that account. The other workaround is to move the location of the Windows temp folder. You can find the details in the following article:

http://knowledge.autodesk.com/article/Installation-error-referencing-SecondRun-and-FirstRunThreadId

Autodesk Virtualization FAQ

Please check out this article on Autodesk products & virtualization:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Autodesk-Virtualization-FAQ.html

Check out this retro computer and the it's source by clicking on it!

Reference

http://upandready.typepad.com/up_and_ready/2013/02/quick-start-file-systems-that-we-support.html

Autodesk Application Manager - Unrecoverable Error

We're hearing reports that some customers are getting the following error when they try installing the recently released service pack for Autodesk Application Manager:

"Autodesk Application Manager has experienced an unrecoverable error - please exit and restart."

It turns out the error is benign and can be ignored. You can find the details in this article:

http://knowledge.autodesk.com/article/Autodesk-Application-Manager-has-experienced-an-unrecoverable-error-please-exit-and-restart

Autodesk Support for Students

For users of Autodesk Educational Software and you require assistance, please log a case here:

https://autodesk.zendesk.com/anonymous_requests/new

Email Support: [email protected]

For more information on your Education product, you can go here:

http://www.autodesk.com/education/free-software/all