Up and Ready

Boost Your Autodesk Software Up and Ready IQ

Some upcoming events are noted below:

http://forums.autodesk.com/t5/installation-licensing/autodesk-installation-amp-licensing-webinars/td-p/5286927

Autodesk licensing (lmu.exe) crashes before you can run trial mode [Resolved]

[Resolved]: Microsoft has released an Internet Explorer Update (2987107) to resolve this issue.

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When trying to Activate Autodesk software, the licensing wizard (lmu.exe) will crash.  In fact, you will not be able to even run the product in Trial Mode.

Please check out this article for a possible workaround:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Standalone-Licensing-Wizard-Crashes.html

Personally, I have noticed this problem happening with Autodesk 2012, 2013 and 2015 products.

What does the license error -97 error mean exactly?

In this episode of tenacious troubleshooting, we are focused on the -97 error.

1.  The easy part is finding what the FlexNet error codes mean.  It is noted here:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Common-FlexNet-error-codes.html

2. When this error happens on the license server, just look at the server log file to determine what the problem is. You can also check out this blog post for more info as well.

http://upandready.typepad.com/up_and_ready/2014/06/flexnet-licensing-error-97121.html

3.  In this instance, on the client workstations, when we launched the product, the FlexNet Finder window would keep on looping and the error was 0.0.0.

a.  We confirmed that the license server at the site was running the current version of NLM (11.12).

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Autodesk-2015-product-will-get-a-0-0-0-error-when-using-11-11-NLM.html

This is also noted in the log file on the license server.

b. We then increased the error messages for licensing by adding this environment variable on the workstation.

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Increasing-verbosity-of-FLEXlm-errors-s.html

c. We finally get the dreaded -97 error message.

In the dialog box, we confirmed that client was looking at the correct server and the Windows Firewall was correctly configured as noted in steps 4-6 in the Quick Start Setting up a License Server blog post.

The client machine indicated that the server was not running.  A known issue is having with other 'vendors' on the server along with Autodesk products.   The symptom is that the server log file will appear like it is running but it is not actually running.  The solution is basically to stop the Autodesk license server and edit the license file and add a port to the license file as noted below:

SERVER TOR2UA13809X0 3CD92B5B4B2E 27001
USE_SERVER
VENDOR adskflex port=2080

PACKAGE etc
INCREMENT etc

Once the file has been edited, just restart the license server and the software should launch correctly.

For more info on the this issue, please check out the following posts/articles:

http://upandready.typepad.com/up_and_ready/2014/07/autodesk-network-license-manager-1112-and-other-products-using-flexera-licensing.html

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/License-Manager-11-12-and-The-Foundry-conflict.html

Thanks to Sean Couture for confirming this workflow was indeed the problem.

Rental Licensing: Maya on Mac or Windows

Just an FYI, if you rent Maya, you can use the Mac or Windows version.  You just need to choose a browser download of the software.  In this example, we are on a Windows computer using Chrome and downloading Maya 2015 for Mac.

Thanks to James Phillips for sharing this tip with the community.

Autodesk Network License Manager 11.12 and other products using Flexera licensing technology

I have noticed that when using Autodesk Network License Manager 11.12, you may need to customize OUR license files to use the non default licensing ports. 

http://forums.autodesk.com/t5/Installation-Licensing/Port-number-used-for-network-licensing-of-Autodesk-products/td-p/2807352

For example, when configuring Autodesk licensing service with Foundry, ArcGIS or CamWorks, Solidworks you will need to edit our license files to use a differnet port for lmgrd.exe. i.e. 27000 (default) to 27001

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/License-Manager-11-12-and-The-Foundry-conflict.html

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-change-the-lmgrd-port-number-on-a-FLEXlm-server-and-client.html

A sample is below:

SERVER TOR2UA13809X0 3CD92B5B4B2E 27001
USE_SERVER
VENDOR adskflex port=2080

PACKAGE etc
INCREMENT etc

For ArcGIS or Solidworks 2015, you also need to use the 32 bit version of the Autodesk Network License Manager.

http://upandready.typepad.com/up_and_ready/2013/11/autocad-map-3d-2014-civil-2014-licensing-with-esri-arcgis.html

Finally, if you are using Autodesk and Abaqus software in your company, you will need to even customize the adskflex.exe port (2080) in our license file because of the following conflict:

Reference

http://upandready.typepad.com/up_and_ready/2011/11/quick-start-setting-up-a-license-server.html

Epilogue

We recently found out that Avaya software uses Flexera software for licensing and it's also 32 bit.  It's is best to use the Autodesk licensing software as 32 bit so that you can see the settings for both services and customize Autodesk products to use port 27001.

Thanks to Adam Giroux and Brad Hurley for sharing this tip with the community.

How do you configure Autodesk products on the Mac to be licensed using a redundant license server?

If you are installing Autodesk products for the Mac, you will notice that you don't have a redundant license server option.  

To configure your software to use a redundant server, please check out the solution below:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Does-the-MAC-installer-for-Autodesk-Alias-2014-support-the-Redundant-License-Server.html

What Product Key should I use with Maya 2015 with Softimage?

When installing Autodesk Maya with Softimage 2015, you will get an error when using the Maya 2015 product key (657G1).

The answer is 977G1 and it is noted here:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/2015-Product-keys-for-Autodesk-products.html

Thanks for Richard Smuck for confirming that this solution worked.

Maya on Mac + Sonnect Echo Express Chassis = Maya quit unexpectedly

This is one tough error to solve on Maya on the Mac:

In this case, a bit of luck was needed to find out the solution.  Please check it out here:

http://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Using-Maya-with-Sonnect-Thunderbolt-Sonnect-Echo-Express-Chassis-causes-crash.html

Thanks to Gary Jaeger for confirming that this solution worked and Jeffry Asbury for his tenacious troubleshooting skills.

AutoCAD Educational Plot Stamp Removal

Way back, the Educational version of AutoCAD would add a EDU plot stamp to ensure that the EULA was followed.  Back then, there was no way to remove it.

To remove the Plot Stamp, please check out the solution below:

http://knowledge.autodesk.com/support/autocad-lt/troubleshooting/caas/sfdcarticles/sfdcarticles/Educational-Plot-Stamp-Removal-Issues.html

Reference

http://upandready.typepad.com/up_and_ready/2012/04/quick-start-some-tips-when-using-installing-commercial-and-edu-versions-of-our-software.html

Autodesk Network Licensing: FlexNet Licensing error: -15,570

FlexNet Licensing error:-15,570

In this case, I created 2 services for Autodesk products. The license files are correct but I created 2 services for each product.

All you have to do is just combine the licenses into 1 file and use only 1 service.

http://upandready.typepad.com/up_and_ready/2011/07/troubles-with-combining-license-files-missing-licenses-or-multiple-suite-licenses-in-the-same-file-b.html